Repair Technician

Zones, Inc. Carol Stream , IL 60116

Posted 2 months ago

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones First Choice for IT.TM

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners Microsoft, Apple, Cisco, Dell, Lenovo, and more to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Position Overview

As an Apple Service Repair Technician, you will perform diagnostics and repairs on varied computer equipment, primarily Apple Desktops, Laptops, and iOS devices. You will also interface with external customers, and conduct both face to face and telephone evaluation of potential computer issues. Additionally, you will initiate, follow-up, and close out repair claims with vendors and ensure all parts are returned in a timely fashion.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Service Repair Technician is primarily responsible for:

  • Perform troubleshooting on variety of computer equipment and maintain the ability to diagnose a variety of computer related issues

  • Interact with customers in both face to face and electronic methods Provided diagnostics and feedback during the repair process

  • Perform "Test & Check" service for internal Zones product (e.g. Returned product and damaged product found in the lab)

  • Creating and Marking repairs in Apple GSX repair system

  • Initiates escalation as appropriate to other resources

  • Projects timely and accurate communication of issues to management

We are se eking candidates with the following experience and skills

  • High School or Equivalent

  • 2+ years required of experience in a Computer Repair environment

  • Experience should include troubleshooting hardware and software issues, replacement part ordering from vendors, and processing and return of exchange parts

  • Experience with on-site repairs including customer facing interface is a plus

Certifications

  • CompTIA A+ certification required

  • Apple ACMT and iOS Certification required

  • Tier 1 Vendor (IBM, HP, Lenovo, Dell) Desktop, Laptop, and Server Repair certifications a plus

At Zones, we take great pride in offering a full spectrum of comprehensive, flexible benefit programs to our employees:

  • Medical/dental/vision coverage

  • 401(k) plan with matching provision

  • Life insurance

  • Paid Time Off (PTO)

  • Financial protection benefits

  • Group discounts & perks

  • Wellness programs

  • And more

Zones is also proud to be a certified Minority Business Enterprise (MBE), Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council), and Equal Employment Opportunity Employer (EEOE) committed to diversity and inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.

We offer employment and advancement opportunities to every applicant.

Come join our team. Let's talk.


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VIEW JOBS 9/21/2018 12:00:00 AM 2018-12-20T00:00 Company Overview When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! Position Overview As an Apple Service Repair Technician, you will perform diagnostics and repairs on varied computer equipment, primarily Apple Desktops, Laptops, and iOS devices. You will also interface with external customers, and conduct both face to face and telephone evaluation of potential computer issues. Additionally, you will initiate, follow-up, and close out repair claims with vendors and ensure all parts are returned in a timely fashion. Key Responsibilities The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The IT Repair Technician is primarily responsible for: * Perform troubleshooting on variety of computer equipment and maintain the ability to diagnose a variety of computer related issues * Interact with customers in both face to face and electronic methods Provided diagnostics and feedback during the repair process * Perform "Test & Check" service for internal Zones product (e.g. Returned product and damaged product found in the lab) * Creating and Marking repairs in Apple GSX repair system * Initiates escalation as appropriate to other resources * Projects timely and accurate communication of issues to management We are seeking candidates with the following experience and skills * High School or Equivalent * 2+ years required of experience in a Computer Repair environment * Experience should include troubleshooting hardware and software issues, replacement part ordering from vendors, and processing and return of exchange parts * Experience with on-site repairs including customer facing interface is a plus Certifications * CompTIA A+ certification required * Apple ACMT and iOS Certification required * Tier 1 Vendor (IBM, HP, Lenovo, Dell) Desktop, Laptop, and Server Repair certifications a plus At Zones, we take great pride in offering a full spectrum of comprehensive, flexible benefit programs to our employees: * Medical/dental/vision coverage * 401(k) plan with matching provision * Life insurance * Paid Time Off (PTO) * Financial protection benefits * Group discounts & perks * Wellness programs * And more Zones is also proud to be a certified Minority Business Enterprise (MBE), Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council), and Equal Employment Opportunity Employer (EEOE) committed to diversity and inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status. We offer employment and advancement opportunities to every applicant. Come join our team. Let's talk. Zones, Inc. Carol Stream IL

Repair Technician

Zones, Inc.