Repair Technician

Avery Weigh-Tronix (AWT) is among the world's largest manufacturers and suppliers of weighing equipment with company facilities in 9 countries, and partners in over 70 others. With its North American headquarters, R&D and manufacturing base in Minnesota, AWT has an impressive set of products, activities and skills in its Fairmont facility including truck scales. Forklift scales, pharmacy counters, ag scale components, dynamometers, retail/postal scales, load cells, instrumentation and much more.

AWT is a leading employer in the area, with people traveling from many communities in southern MN and northern IA. Employees work at AWT much longer than other employers due to its attractive combination of very stable employment, consistent schedule, flexible paid time off, medical, dental & vision, retirement contributions, comfortable indoor work environment with purpose designed workstations, safety focused culture, and opportunities for advancement or work other functions, including development of trade skills such as welding & machining.

The Repair Department specializes in calibrating, repairing, and processing returns from all our business units.

Team members are essential in establishing and continually improving excellent customer satisfaction. We believe a diverse and inclusive team enables us to better serve our customers and contributes to our continued overall success.

A Repair Technician will develop skills to troubleshoot, repair, calibrate, validate and process returns while working safely, proficiently, and professionally. In this role, you will communicate frequently with customers.

What You Will Do

• Inspect product and paperwork when received to ensure information is complete and accurate.

• Troubleshoot and identify root cause failure of returned product.

• Communicate with internal and external customers.

• Perform repairs and calibrate as needed.

• Issue credit or replace product as needed.

• Disposition returned product.

• Process necessary computer tasks to complete transactions.

• Process credit cards

• Alert Quality when trends are seen.

• Research customer warranty eligibility AWTX programs (KBM and Everest).

• Confirm products received are made to AWTX specifications (VAULT).

• Maintain general organization of the department (parts, material, equipment, etc.).

• Cross-train in multiple areas within the Repair and Quality departments

• May provide training for others within the department.

• Meet goals outlined in the Safety Policy