Repair Tech

Guitar Center, Inc. Carle Place , NY 11514

Posted 3 months ago

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Job Title: Repair Tech

You will be responsible for perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through phenomenal customer experience and quality work.

Standout applicants will demonstrate:

You have a consultative approach and operate as a standout colleague. Responsibilities will include, but will not be limited to the following:

  • Interact with customers, offering consultative services that lead to the sale of repair services and merchandise and a positive customer experience

  • Service customer-owned instruments with a high level of craftsmanship

  • Travel to stores to provide certification and skills training o Including New Hire training, Grand Opening training, etc.

  • Evaluate store performance and give recommendations on areas for improvement within the store o Reporting issues to Repair Support team at GC Headquarters

  • Field support calls/emails form Support Techs in assigned areas

  • Maintain store owned gear as requested Complete warranty repair work as required

  • Additional duties as assigned.

To join our band you'll need the following experience:

  • High School Diploma or GED required

  • Valid state driver's license and automotive insurance

  • 2 years of repair tech experience

  • 1 year of professional customer service experience

  • Intermediate proficiency in the MS Office suite (Word, Excel, Outlook)

Applicants who hit the right notes will have the following characteristics:

  • Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.

  • Initiative: Able to find opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so.

  • Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external partners at all levels in a clear, concise, positive, and courteous manner.

  • Organizational Skills:
    Knowing how to utilize time, energy, and resources to stay on track and achieve objectives. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.

  • Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.

  • Technology Skills:
    Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

  • Training: Able to effectively train learners and communicate info and techniques so that they are retained.

Full-time


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Full Time

Planet Fitness

Posted 6 days ago

VIEW JOBS 2/10/2020 12:00:00 AM 2020-05-10T00:00 Our Job Opening: We are searching for an Assistant Manager to join our team! As a key member of our staff, you will be responsible for assisting the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will assist in the hiring and training process for all club employees and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. You will also be responsible for ensuring a financially successful club. Some of your responsibilities will include: * Staff Management: * Create staffing schedules with the assurance that all shifts are regularly covered. * Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service. * Administer and process all weekly/bi-weekly employee payroll. * Prepare and submit all HR related forms in a timely manner. * Resolve employee issues or concerns in a professional manner. * Manage disciplinary/termination activities. * Provide backup support for any employee who is absent. * Customer Service/Front Desk Activities: * Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! * Answer phones in a friendly manner and assist callers with a variety of questions. * Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. * Respond to member questions and concerns in a timely and professional manner. * Conduct beverage or merchandise purchases on the point of sale system. * Member Accounts: * Utilize POS system to assist with new membership cards, change of address and billing or payment questions. * Authorize expenditures and refunds. * Club Cleanliness and Maintenance: * Keep the front desk area and lobby clean and orderly. * Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. * Regular cleaning of all exercise equipment and tanning beds. * Ensure restrooms are clean, stocked and clutter free by creating and following routine cleaning schedule. * Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner. * Miscellaneous: * Make daily bank deposits. * Oversee the ordering of club supplies using specific budget based on club requirements. * Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually). * Manage marketing efforts by ensure that staff is aware and trained on all marketing promotions. Qualifications: * 1 year of customer service experience is preferred, preferably in the fitness industry. * High school diploma/GED equivalent required. * Must be 18 years of age or older. * Current CPR Certification required. * Basic computer proficiency (Microsoft office Suite). * Superior problem solving skills. * Exceptional leadership and diplomacy skills. * A passion for health and fitness. Physical Demands/Requirements: * Continual standing and walking during shift. * Continual talking in person or on the phone during shift. * Must be able to lift up to 75 lbs. * Will occasionally encounter toxic chemicals during shift. Why you should join Planet Fitness! * Contribute to changing people's lives every day by helping us create a healthier Planet! * Work hard and play hard with an amazing group of talented, dynamic professionals! Want more reasons? * Medical and Dental Insurance * Vacation/Sick Time/Holiday Pay * Free Black Card Membership * 401(K) and Roth Retirement Savings Plans * Healthcare and Dependent Care Flexible Spending Accounts * Term Life Insurance JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 1,800 locations in all 50 states, the District of Columbia, Puerto Rico, the Dominican Republic, Canada, Panama, Mexico and growing, there's plenty of opportunity on our Planet. Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Planet Fitness Carle Place NY

Repair Tech

Guitar Center, Inc.