Repair Systems Manager

Repair Systems Manager

LOCATION: Westminster / Maryland (US-MD), United States | BRAND: Knorr Brake Company | REQUISITION ID: 6050 | JOB GRADE:17 | ON-SITE/REMOTE: On-site

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate-control equipment for all types of Mass Transit customers such as: METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We're part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you'll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You'll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today at www.KnorrBrake.com!

JOB DESCRIPTION:

Summary/Objective

The Repair Systems Manager ensures paid repair, internal FMI, and other non-warranty returned material activities follow approved processes and are managed effectively from initial customer notification and issuance of an RMA through return of product to the customer and closure of RMA/Q Notifications. This role is also responsible for monitoring, managing, and escalating warranty RMA activities that require production support (i.e., Failure Analysis scheduling/prioritization, production rework/repair, etc.). As a member of the Plant Leadership Team this role will manage the Operations Repair Coordinators. and has the authority and responsibility to manage and prioritize all RMA work. This person is responsible for creating and maintaining KPI's, provide reporting and visibility to the non-warranty RMA activity, manage, and continuously improve the associated processes, and escalate issues for resolution when required. The role frequently interacts with Manufacturing, Supply Chain, Quality, Rail Services, Engineering, Project Management, and other departments to coordinate and direct all activities associated with these processes.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Management of the non-warranty RMA team to include the assignment & prioritization of workloads, tasks, and other responsibilities.

• Initiation, facilitation, and closure non-warranty RMA's.

• Monitor, manage, and escalate any required production support for warranty RMA efforts.

• Escalation of issues to appropriate personnel.

• Creation, maintenance and reporting of non-warranty RMA activities, management KPIs and metrics; to include tracking all non-warranty RMA's.

• Maintain repair work schedule with Rail Service and OE production management to ensure timely repair of customer material.

• Validate the effectiveness of associated processes.

• Support, develop, any non-warranty RMA procedures/instructions to assure compliance.

• Maintain a high level of data integrity within KBC's SAP system.

• Lead and support continuous improvement efforts associated with these processes locally and globally.

• Must be able to comply with applicable company and plant procedures and policies.

• Bachelor's degree preferred. In the absence of a degree, additional experience will be considered.

• High school diploma/GED required.

What does Knorr Brake Company have to offer you?

• Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visits

• Company-paid Basic Life and Accidental Death & Dismemberment Insurance

• Company-paid Short-Term Disability Coverage

• Voluntary life, Disability and other Supplemental coverages

• Identity Theft and Legal Protection benefits

• Health and Dependent Care Flexible Spending Accounts

• Health Savings Accounts

• Generous 401(k) plan

• Tuition Reimbursement

• Free corporate passes to the Baltimore Zoo and Aquarium

• Free gym membership

• Additional discounts include cellular, auto, theme park & attraction tickets, local restaurants, bank partnerships, etc.

• Generous Paid Time Off

• Paid "KBC Cares" Volunteer Time Off

• 12 company-paid holidays (includes full week between Christmas and New Year's)

• Monthly employee welfare events and corporate outreach (Crab Feast, Take Your Daughters and Sons to Work Day, Chili Cook-Off, etc.)

Knorr Brake Company LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Nearest Major Market: Baltimore