Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.
Services customer product, including receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections.
Records work performed in the form of symptom codes and parts replacement reasons.
Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards.
Provides input geared toward continuous improvement, work instruction documentation, and standardization of processes.
Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors.
Learns policies and procedures, and applies them to routine activities.
Complies with all required safety practices and regulations.
High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
Key Skills and Competencies:
Able to work in a team environment
Good communication and interpersonal skills
Able to follow and understand work instructions
Common hand tools
Basic electronic troubleshooting