Repair Coordinator - Auburn, MA

Neci Auburn , MA 01501

Posted 2 months ago

About NYNE

NYNE, a joint venture between NECI and Northeast Controls with over 100 years of combined experience, is opening a new testing and repair facility in Auburn, MA. We are building a team of talented problem solvers who can see beyond the immediate effect of a breakdown to the root cause. Our entrepreneurial culture encourages and rewards those who can think like our clients and make recommendations to improve their uptime performance.

Come be a part of a fast-growing company with a lot of room to advance your career. We have some of the most experienced people in the industry working on this project and are incorporating the latest technology and equipment into our new facility. We are conveniently located near Routes 90, 290 & 395.

Position Summary

We are currently looking for a Repair Coordinator is an integral part of our customers success as well as our sales and services teams. The position entails communicating with multiple entities; Emerson Impact Partners, principals, subcontractors, and coworkers to deliver a superior level of customer service to meet the customers goals. You must be able to respond to customer inquiries rapidly and assist with technical questions regarding valve repair. Primary job function is the creation and ownership of work orders related to shop repairs and field repair operations within our mechanical valve services business. This will require constant proactive engagement with all interested parties to manage the reprioritization and ever-changing customer needs. All NYNE employees are personally responsible and accountable to maintain a positive, safe, and collaborative team environment.

Responsibilities

  • Responds immediately to customer inquiries.

  • Sources parts nationally to meet the customers needs including logistical coordination.

  • Purchase order preparation and order entry.

  • Scheduling and work order management.

  • Works with shop and field personnel on work order prioritization.

  • Interacts with Account Managers and customers showing a high level of urgency and situation fluency.

  • Logging and writing shop repair orders, field service repair orders, and subcontractor scope generation.

  • Estimates labor, material, and expenses to create a professional valve repair proposal.

  • Manages outsourcing of any machining, heat treat, welding, rigging, and scaffolding as required. Constantly looking for new vendors and technology to improve our business.

  • Works with all parties as needed to provide repair by replace strategy.

  • Manages all customer and internal documentation including:

  • Initial customer quote request

  • Shop Repair / Field Service Proposals

  • Work Order Documentation

  • Evaluation Reports

  • Quality/Testing documentation

  • Diagnostic Reports / Outage Data

  • Repair Report / Field Service Summaries

  • Timecard review

  • Customer Portal

  • Asset tagging & management

Requirements

  • 4 Yr. College degree or equivalent work experience.

  • Major contributor to positive teamwork environment.

  • Self-motivated, self-reliant, self-directed, and highly organized.

  • Desire to strive for operational excellence.

  • Initiative in assuming new responsibilities.

  • Ability to coordinate multiple tasks and prioritize a wide variety of other duties.

  • High computer system application literacy including Microsoft 365 and ability to learn new business applications quickly.

  • Strategic thinker with a detail-oriented and creative problem-solving approach.

  • Strong interpersonal skills including the ability to influence through tact, diplomacy, and finesse.

  • High level of mechanical aptitude and willingness to learn is a must.

Employee Benefits

  • Highly competitive Medical and Dental Insurance

  • Flexible Spending Accounts for medical expenses and dependent care expenses

  • 4-6 weeks Paid Time Off

  • 401(k) Retirement Plan

  • Employee Referral Bonus

  • Professional Development Reimbursement

  • Basic Life & Short-Term, Long-Term Disability Insurance

Must be currently authorized to work in the United States.

About NYNE, a joint venture between two Emerson Impact Partners:

Northeast Controls

Since 1967, our Companys goal has been to partner with industry leaders to help improve their operations and profitability. The work we do helps enable our customers to continue investing in their plants through capital projects, process improvements and expansions, as well as ongoing maintenance and repairs. We do this by working closely with our customers on process automation improvements which have a direct impact on improving the operating efficiencies of their plant or process operations. Our combination of in-house process expertise and leading technology and solutions from our business partners, such as Emerson Automation Solutions, create a unique and strong capability for the process automation industry.

NECI

Who are we? Like most long-established companies, the answer to that question has evolved over the decades weve been in business. NECI, formerly known as New England Controls, has been serving New England and beyond with controls and instrumentation solutions for more than 50 years. During that time, weve watched as innovations in technology have advanced at an astounding pace which has led to fundamental changes in our professional and personal lives.

Today, as a member of the Emerson Impact Partner Network, we offer the most complete portfolio of end-to-end products, services, and solutions in the industry. Additionally, we apply digital intelligence to address unique business challenges. This focus on digitalization has allowed us to enhance our clients ability to adapt to innovation through industry-based solutions and help them to achieve the right business outcomes for success.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of NECI. NECI will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note:

NECI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.


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Repair Coordinator - Auburn, MA

Neci