Repair And Warranty Specialist (Bilingual-English/Spanish)

Satair Ashburn , VA 20147

Posted 2 months ago

With more than USD 1.4 bn in revenue, Satair is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.

Every day our 1,000 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair can help our customers and suppliers become more competitive in the long term.

Position Summary:

Administers proprietary part and tool repairs, warranties, leases and exchanges for customers based in the Americas.

Primary Responsibilities:

  • Communicate daily with customers on order status, invoices, progress of repairs, etc.

  • Respond to technical questions such as interchangeability of parts, prepare and submit quotes to customers, making recommendations and submit to management for approval.

  • Identify and analyze lease tool stock and take necessary actions to send the tool out for recertification. Follow-up routinely with Repair Shops and in-house management to ascertain status of repairs.

  • Collect, analyze and organize information to develop reports for customers and internal operations to ensure status is fully understood.

  • Administer open proprietary leases.

  • Perform other duties as assigned.

Qualified Experience / Skills / Training:

Aviation experience, especially in maintenance and repair; an A&P license is highly desirable.
2-3 years of experience in a customer service function; including leases.

Mastery of Microsoft Office Suite products.

Demonstrated analytical skills and experience in developing reports describing status of activities.

Knowledge of financial statements specifically in the areas of repair, leasing and exchanges.

Fluency in written and spoken English is required; fluency in Spanish and/or Portuguese is highly desirable.

Education / Special Qualifications:

Minimum of an Associate's Degree or 2 year Certificate Program diploma is required; a Bachelor's Degree or equivalent combination of education and experience in addition is highly desirable.

SATAIR USA, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.

As a matter of policy, SATAIR USA, Inc., does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

SATAIR USA, Inc. does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

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Repair And Warranty Specialist (Bilingual-English/Spanish)