Rep III - Players Club

Overview

Responsibilities

Responsibilities

Under the direction of the Players' Club Supervisor and Players' Club Manager solicits and identifies new gaming customers for the Player's Club program. Maintains customer information while assuring the highest standards of data entry and guest relations. Assists with mobile sign-ups for guests on the casino floor. Assists in operations of promotions and events on and off property.

Essential Job Functions

May include but are not limited to:

• Presents an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance

• Greets and interacts with all guests and fellow team members in the casino in a courteous and professional manner

• Signs up qualified customers for the Player's Club Unity Card program and maintains integrity of database by following precise standards of data entry

• Delivers a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience

• Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner

• Works well under pressure and handles multiple customer inquiries in any transaction

• Responsible for the gift/cash/gift card inventory issued. Must perform and balance transactions with guests; prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures (S&P's), and within the guidelines of Internal Controls. Signs all documents legibly and in accordance with S&P's.

• Commits to routinely go above and beyond to aide in the achievement of organizational goals

• Has a thorough understanding of the Player's Club benefits, up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information

• Creates and issues Player's Club cards and promotes the program and related promotions

• Communicates effectively with guests in English, specific to position duties and responsibilities

• Ensures the protection of customer's rewards and credit lines

• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.

• Demonstrates actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.

• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

• Must be able to work as a team

• Must be able to represent the Player's Club as a supervisor when needed

• Communicates service standards to staff and trains staff to perform to those standards.

• Must have the ability to train new and existing staff members in all of their position duties

• Must have the ability to manage an inventory bank (cash, vouchers, gift cards, etc.)

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.

• Other duties as assigned.

Qualifications

Qualifications:

• One to three years casino marketing or slot host experience required

• High school diploma or equivalent

• Previous commission, customer service, telemarketing or retail sales experience preferred

• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities

• Basic computer skills preferred

Work Environment:

• Must be able to work in a smoking environment

• Duties and responsibilities are typically performed on the Casino Floor with constant exposure to general public

• Must be able to work in a smoking environment

• Must be able to work at a fast pace and in stressful situations

• Must be able to work a flexible schedule to include evenings, weekends and holidays

• Must be able to stand for long periods of time and maneuver in a confined area

• Must be able to communicate with guests in a noisy environment

• Must be able to respond to visual and aural cues, using color monitors on computer screens, and addressing concerns or question

• Must be able to push and/or pull 5 lbs., lifting up to 40 lbs. on a limited basis.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check

• Criminal Background Check

• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).