Contacts members whose membership with a Molina Health Plan will terminate to help retain them as members. Assists members by providing information on how to maintain eligibility and how to ensure continued enrollment with a Molina Plan. Surveys members on reasons they are leaving their Molina Health Plan. Assist potential members with understanding and completing enrollment and other required paperwork as allowed. Provides product and service information to members and identifies opportunities to maintain and increase member relationships. Resolves member inquiries and complaints fairly and effectively. Recommends and implements programs to support member needs.
Responds to incoming calls from members, prospective members and providers.
Places outbound calls to members and prospective members
Assists with formal training needs of new employees as needed.
Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs.
Assist other retention or inbound functions as dictated by service level requirements
Associate's Degree or equivalent combination of education and experience
1-3 years Sales or customer service in a fast-paced, high volume environment
Required License, Certification, Association
Bachelor's Degree or equivalent combination of education and experience
3-5 years Sales or customer service in a fast-paced, high volume environment
Preferred License, Certification, Association
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.