Rep, Enrollment Services 1

Molina Healthcare Irving , TX 75061

Posted 2 months ago

Job Description:

Job Summary

Contacts members whose membership with a Molina Health Plan will terminate to help retain them as members. Assists members by providing information on how to maintain eligibility and how to ensure continued enrollment with a Molina Plan. Surveys members on reasons they are leaving their Molina Health Plan. Assist potential members with understanding and completing enrollment and other required paperwork as allowed. Provides product and service information to members and identifies opportunities to maintain and increase member relationships. Resolves member inquiries and complaints fairly and effectively. Recommends and implements programs to support member needs.

Knowledge/Skills/Abilities

  • Responds to incoming calls from members, prospective members and providers.

  • Places outbound calls to members and prospective members

  • Assists with formal training needs of new employees as needed.

  • Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs.

  • Assist other retention or inbound functions as dictated by service level requirements

Job Qualifications

Required Education

Associate's Degree or equivalent combination of education and experience

Required Experience

1-3 years Sales or customer service in a fast-paced, high volume environment

Required License, Certification, Association

None

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

3-5 years Sales or customer service in a fast-paced, high volume environment

Preferred License, Certification, Association

None

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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Rep, Enrollment Services 1

Molina Healthcare