The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.
GEODIS is one of the world's largest leading Supply Chain Operators! At GEODIS, we create with you an infinite amount of career opportunities. As a GEODIAN, you will work hands on with products from hundreds of customers in different industries retail, healthcare, technology, and more all within our warehouse distribution centers located globally.
No matter what position you're in you will find yourself contributing to the development and success of your career and our customers.
The points below highlight the Customer Service Representative duties:
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
What will set you apart as a GEODIAN?
Incredible work ethic and customer service skills
Embrace the GEODIS culture
What will make you successful in this role?
Attention to Detail
High school diploma or GED (General Education Diploma) equivalency
Minimum 6 months related experience and/or training
Experience with AS400 operating systems and warehouse management systems preferred
Ability to occasionally life and/or move up to 25 pounds
Join us as we logistic your CAREER growth!
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
 Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".