Rep Customer Care I - Tampa, FL

Quest Diagnostics Incorporated Tampa , FL 33602

Posted 2 weeks ago

Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in - making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that's why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

Rep Customer Care I - Tampa, FL

Handle all inbound customer contacts received by telephone. Place outbound calls to clients in accordance with call log procedures and policies.

Principal Duties:

  • Handles all customer inquiries received by telephone regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service

  • Report laboratory results to clients and patients using established protocols

  • Document reporting or call history in required format and maintain complete and accurate records

  • Contact the client to resolve routine matters related to patient testing and result reporting

  • Report client concerns using established protocols

  • Provides education and guidance to clients about Quest Diagnostics lab processes.

  • Understands the importance of Quality Service and how it is measured

  • Escalates issues as appropriate using established protocols

  • Leads by example in demonstrating "Everyday Excellence" behaviors

  • Perform other duties as required to meet the customer requirements

THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.

Qualifications:

Education Preferred: Minimum high school diploma or equivalent

Work Experience: Previous medical or customer service background preferred

Other:

  • Demonstrated strong customer service and interpersonal communication skills. Able to speak the English language clearly and effectively communicate to caller and peer group

  • Demonstrated strong writing and composition skills.

  • Ability to work in a team environment

  • Strong organizational skills

  • Demonstrated strong call resolution skills

  • Demonstrated composure in stressful situations

  • Demonstrated ability to follow company and department policies and procedures

  • Demonstrated ability to operate basic office equipment and utilize proficient computer skills

  • Demonstrated ability to handle multiple tasks and work in a fast-paced environment

  • Demonstrated Integrity and a commitment to values

Principal Decisions: Describe the most important decisions that are made in the course of doing the job.

  • Accurate authentication, identification and clarification of client or patient request.

  • Appropriate escalation of issues that are beyond skills or scope of CSR.

  • Determination of appropriate response to client inquiries and complaints.

  • Creation of complete and accurate documentation of all interactions.

  • Suggestions for process improvements related to department operations or client concerns.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Midtown Tampa Grocery Team Member (Stocking Inventory Floor Customer Service) Part Time

Whole Foods

Posted 3 days ago

VIEW JOBS 6/11/2021 12:00:00 AM 2021-09-09T00:00 Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs all functions related to breaking down deliveries and stocking shelves. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Job Responsibilities * Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products. * Stocks and cleans grocery shelves, bulk bins, frozen and dairy case. * Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor. * Maintains back stock in good order. * Assists with sampling program, keeping sample areas full, clean and appealing. * Completes spoilage, sampling, temperature, and sweep worksheets as required. * Assists with periodic inventory checks. * Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings. * Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. * Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product. * Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices. * Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards. * Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing. * Immediately reports safety hazards and violations. * Performs other duties as assigned by store, regional, or national leadership. Job Skills * Ability to sell proactively. * Ability to learn basic knowledge of all products carried in department. * Ability to visually examine products for quality and freshness. * Proactively reads labels and familiarizes oneself on various products. * Ability to perform simple math (addition, subtraction, multiplication, and division). * Strong to excellent communication skills and willingness to work as part of a team. * Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors. * Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members. * Ability to follow directions and procedures; effective time management and organization skills. * Passion for natural foods and the mission of Whole Foods Market. * Strong work ethic and ability to work in a fast-paced environment with a sense of urgency. * Understanding of and compliance with WFM quality goals. Experience * No prior retail experience required. Physical Requirements/Working Conditions * Must be able to lift 50 pounds. * In an 8-hour work day: standing/walking 6-8 hours. * Hand use: single grasping, fine manipulation, pushing and pulling. * Work requires the following motions: bending, twisting, squatting and reaching. * Exposure to FDA approved cleaning chemicals. * Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit. * Ability to work in a wet and cold environment. * Ability to work a flexible schedule including nights, weekends, and holidays as needed. * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Tampa FL

Rep Customer Care I - Tampa, FL

Quest Diagnostics Incorporated