Responsible for supporting Comcast Business Services in their efforts to
retain and grow our existing customer base. Act as a business partner
to existing customers with an emphasis on driving increased sales and
revenue over telephone, while enhancing customer satisfaction through
regular contact and problem resolution. Works on straight forward tasks
using established procedures.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
solution based selling and account management via the telephone.
Make outbound calls to accounts to achieve sales quota metrics.
Prepares sales documentation, activity reports, and forecasts, as
new sales opportunities.
products and services available through Comcast Business.
information into client management system.
Work with customers to minimize down-grading or leaving Comcast.
Ability to function in a closely monitored environment, including
continual monitoring of customer calls and productivity levels.
nights and weekends, variable schedule(s) and overtime as necessary.
Comcast is an EOE/Veterans/Disabled/LGBT employer