Rep 1, Cust Svc Billing

Position Type: Full Time Location:

Colorado Springs, Colorado Date Posted: Date posted 04/30/2024 Anticipated Close Date: 2024-05-23 11:00 PM (UTC) Areas of interest: Billing Operations, Call Center, Customer Operations Requisition Number: 2024-31979 Business unit: Customer Operations CCS114

Start Date: Sunday June 16th, 2024

Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Process customer orders in a courteous, efficient, and timely manner.

Effectively present and discuss Charter products and services.

Convey an image of quality, integrity, and superior understanding regarding services.

Manage customer interactions professionally and efficiently.

Effectively address customer questions, complaints, and concerns within the scope of responsibility.

Remain current and knowledgeable on every aspect of supported product.

Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Participate in quality coaching sessions to ensure efficient and effective interactions with customers.

Keep supervisor informed of any work-related concerns.

Perform other duties as assigned.

Required Skills/Abilities and Knowledge

Ability to read, write, speak, and understand English

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Experience working in cable operations and/or telecommunications call center

WORKING CONDITIONS

Normal office conditions

PHYSICAL AND MENTAL REQUIREMENTS

Mental Requirements

Ability to handle multiple tasks

Proven organization and time management skills

Proven interpersonal skills

Ability to effectively train and offer guidance to other representatives

Proficiency with PCs, Microsoft Office Suite, and general intranet navigation

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

CCS114 2024-31979 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-05-23 11:00 PM (UTC) and will be extended if necessary.

The pay for this position has a salary range of $20.00 to $27.80. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

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Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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