REO Senior Title Curative/Claims Specialist

Servicelink, A Black Knight Company Pittsburgh , PA 15201

Posted 4 weeks ago

A

re you an ambitious and self-motivated person interested in a rewarding career. Do you have work experience in the real estate industry or experience with vendor management? Do you have customer service experience as well as are you proficient with Microsoft Word? ServiceLink, one of the top providers in the mortgage services industry and we are seeking an individual like yourself to join our team. Now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will

  • Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes, and HOA

  • Resolve rejected curative issues

  • Review daily reports to ensure completion of assigned duties

  • Follow payment process per client expectations including having correct billing codes

WHO YOU ARE

You possess

  • Proven work experience within real estate industry, and/or a vendor management service company

  • Proven exceptional customer service skills

  • A working knowledge of real estate titles, deed preparation and closing

  • Excellent follow through and organizational skills

  • A level of high energy with a positive attitude

  • The ability to use and have advanced computer skills and are proficient with the Microsoft software products

  • The ability to think outside of the box

  • Excel skills (V Look Ups and Reports)

WHO WE ARE

About us

ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service.

ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

DETAILED JOB DUTIES

  • Review daily reports to ensure completion of assigned duties

  • Provide external reports per client expectations

  • Follow referral process per client expectations

  • Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA

  • Follow payment process per client expectations including having correct billing codes

  • Follow escalation process internally and externally to provide customer service

  • Address inquiries from client or internal staff professionally and in a timely manner

  • Maintain open communication with management and clients

  • Resolve rejected curative issues

  • Attend and participate in team meetings

  • All other duties as assigned

MINIMUM QUALIFICATIONS

  • High School Diploma or equivalent

  • Practical work experience within real estate industry and/or a vendor management service company

  • Working knowledge of real estate titles, deed preparation and curative process

  • Proven customer skills

  • Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

  • Excel skills (V Look Ups and Reports)

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Some travel may be required.


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REO Senior Title Curative/Claims Specialist

Servicelink, A Black Knight Company