Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Rental Return Representative - Dollar/Thrifty- Orange County Airport

Expired Job

Dollar Thrifty Automotive Group, Inc. Newport Beach , CA 92663

Posted 2 months ago

General Responsibilities

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures

  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner

  • Provide the customer with an invoice and a full explanation of their charges

  • Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.

  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.

  • Check fuel level and mileage and clearly explain final charges to the customer

  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

  • To carry out any other duties requested by the managers/Team Leaders.

  • Keep work area organized and free of clutter

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Basic Qualifications:

Passion for customer service and attention to detail Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Proven strong sales and closing skills and the ability to friendly, engaging manner

Basic computer proficiency

Must be able to:

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Stand for long periods of time

  • Lift up to 45 pounds

EEO StatementDollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Courtesy Bus Driver Dollar Thrifty Orange County Airport

Dollar Thrifty Automotive Group, Inc.

Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 General Responsibilities The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Dollar Thrifty Automotive Group rental location. The key responsibilities and accountabilities are: * Provide timely shuttle service to customers to/from airport terminal to Dollar Thrifty Automotive Group facility, in compliance with Dollar Thrifty Automotive Group's policies and procedures and local laws. * Personally welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner. * Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes. * Provide world class customer service by determining customer's reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times. * Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor. * Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines * Ensure the bus is kept tidy at all times with maps available. * Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction. Complete any relevant paperwork in line with Company Audit and Department of Transport standards Mandatory Requirements Educational Background: High School Diploma or equivalent Basic Qualifications: Passion for customer service and attention to detail – Go the extra mile. At least 1 year of commercial driving experience or record or road test or alternatively a CDL Class B with passenger and air brake endorsements Minimum 2 years PCV catD1 driving experience (International) Minimum of 2 years Customer Service Experience 25 years of age or older Must be able to: * Obtain a DOT medical clearance * Work flexible shifts including weekends and holidays; and work overtime as required. * Work indoors and outdoors during all weather conditions. * Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply * Work in a fast pacedenvironment with a variety of tasks * Demonstrate professionalism, excellent communication and interpersonal skills * Lift up to 45 pounds Preferred Requirements Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Dollar Thrifty Automotive Group, Inc. Newport Beach CA

Rental Return Representative - Dollar/Thrifty- Orange County Airport

Expired Job

Dollar Thrifty Automotive Group, Inc.