Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Rental Return Representative - Dollar/Thrifty- Orange County Airport

Expired Job

Dollar Thrifty Automotive Group, Inc. Newport Beach , CA 92663

Posted 4 months ago

General Responsibilities

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

The key responsibilities and accountabilities are:

  • Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group's policies and procedures

  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner

  • Provide the customer with an invoice and a full explanation of their charges

  • Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.

  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.

  • Check fuel level and mileage and clearly explain final charges to the customer

  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

  • To carry out any other duties requested by the managers/Team Leaders.

  • Keep work area organized and free of clutter

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Basic Qualifications:

Passion for customer service and attention to detail Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Proven strong sales and closing skills and the ability to friendly, engaging manner

Basic computer proficiency

Must be able to:

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Stand for long periods of time

  • Lift up to 45 pounds

EEO StatementDollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Utility Mechanic Orange County Airport

The Hertz Corporation

Posted 2 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 General Responsibilities If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Utility Mechanic position at our Hertz Rent-A-Car location. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation, a world leader in the car rental industry, currently seeks energetic team players to join our team Duties include changing oil, changing tires, and 13-point inspections. Must be a quick learner, and have some auto mechanical knowledge. Applicants must have an assortment of tools, oil filter wrenches, socket set, and a toolbox to keep them in. Must be able to work flexible shifts including weekends and holidays; and work overtime as required. Primary Responsibilities: * The primary purpose of the Utility Mechanic is to perform general and warranty repairs and or/ preventative maintenance checks on all Hertz fleet vehicles. * Responsible for oil/lube/tire changes, 13 point inspections, brake and tire repair, and miscellaneous vehicle repairs. * Responsible for creation/processing of shop repair orders. * Responsible for maintaining appropriate paperwork and reports. * Properly time stamp documents as required. * Follow all company service and safety policies and procedures. * Must own/use your own tools. Mandatory Requirements * Educational Background: High School Diploma required, technical training or certificate preferred Professional Experience: Knowledge: * Ability to troubleshoot and diagnose mechanical issues with various automotive system * Knowledge of brakes, drive train, electrical components, vacuum systems, and body. * Ability with some supervision to use computer-based diagnostic systems Skills: * Prior experience doing light automotive mechanics in a shop is required * Ability to work with common hand tools is required. * Must be able to stand for long periods of time with continuous bending and twisting * Must be available to work scheduled hours depending on the needs of the branch * Valid Driver's License with clean motor vehicle record * Periodic MVR checks will be performed if hired EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. The Hertz Corporation Newport Beach CA

Rental Return Representative - Dollar/Thrifty- Orange County Airport

Expired Job

Dollar Thrifty Automotive Group, Inc.