Strategic in approach to successfully apply the department resources which accomplish department strategies, and tactics.
Monitor, analyze, and adjust the department focus for continuous improvement of operations, functions, systems, resources, and internal and external customer service.
Participate with and actively support the department team.
Plan, organize, and communicate responsibilities and priorities to ensure the successful operation of the department.
Communicate effectively and actively seek and provide feedback.
Develop a revolving three-year plan which estimates market demand and provides the requirements and plans to increase the company's share of that market demand.
Build the department's customer base by personally forging strong relationships with the market area's principal customers.
Develop territory coverage plans for the sales and rental sales staff that achieve the department's annual and three-year business plans.
Develop a service plan that meets quality standards, customer satisfaction, and the business plan.
Manage the department to meet the ROA targets.
Develop and maintain strong inter-company working relationships to ensure optimum cooperation and support.
Develop and maintain mutually beneficial working relationships with the department's manufacturers and suppliers.
Meet department's reporting and administrative requirements in a timely and professional manner.
Provide a challenging environment that encourages self-development.
Adhere to company policies, procedures and regulations.
Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day. by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
Report any unsafe acts or conditions.
Deliver Cashman's "Best Customer Experience" for all internal and external customers on a consistent basis.
Other duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to manage multi-site locations effectively.
Strong analytical, reasoning, and decision-making abilities.
Ability to recognize and manage confidential and sensitive materials in a secure manner.
Proficient computer technology skills, including ability to utilize company authorized software.
Demonstrated sales-closing abilities.
Adds value to the department through recruiting, developing, and motivating a strong operations work force.
Achieves high quality department service and sales standards as defined in annual and three-year business plans, which include marketing, profit/loss, coverage, and quality.
Actively participates with and supports the department team.
Achieves quarterly and annual stated department goals of customer satisfaction, market dominance, and profitability by providing leadership, direction, and fostering teamwork.
Achieves a department customer focus by providing high quality service standards and building and maintaining lasting customer relationships.
Provides department staff continuous and timely support through feedback, problem solving, and development opportunities.
Achieves short-term and long-term department budget goals.
Ensures adherence to company policies, procedures, and practices.
EDUCATION AND EXPERIENCE:
Bachelor's degree in Business or related field.
Minimum of ten (10) years' experience in rental services including six (6) years of senior management experience. Prefer experience in direct customer contact positions including sales, rental, parts, or service.
Strong verbal and written communication skills.
Strong presentation and facilitation skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional appearance and demeanor consistent with position responsibilities.
Self-motivated and detail oriented, work with minimum supervision.
Stand/walk 1-4 hours in a day. Sit 5-6 hours in a day.
Occasionally/frequently lift 50 lbs.
Must use hands for repetitive simple grasping, pushing, pulling, and fine manipulation.
Must be able to occasionally/frequently bend, squat, and climb, including ability to ascend and descend ladders.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office/inside environment with occasional exposure to shop/warehouse/outside environment.
Frequent visits to customer work sites with exposure to adverse weather conditions including heat, cold, wind, rain, dust, and dirt.
Frequent travel and overnight stays.
Valid Nevada Driver's License with an acceptable driving records.