Rental Coordinator

Wagner International LLC Silverthorne , CO 80498

Posted 3 weeks ago

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Rental Coordinator in Silverthorne, CO.

The Rental Coordinator is responsible for coordinating incoming calls, walk-in customers, and answering questions related to the securing and renting of equipment, parts, and general merchandise. This position is a front-line customer service position and is required to conduct high level customer service while coordinating the daily responsibilities of parts and equipment management.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:

Answers phone calls in a timely manner and responds to walk-in customers as needed

Ensures cash drawer is balanced daily and conducts drawer audits as needed

Coordinates deliveries and pickups with Central Dispatch, advising them of changes as they occur

Generates accurate rental / sales contracts, updates and closes rental contracts, and makes calls to customers with overdue contracts

Maintains professional appearance of showroom

Ensures that safety practices are a part of everyone's daily routine

Conducts monthly merchandise inventory

Completes end of year cash reports on a quarterly basis

Enters relevant information into computer system for tracking purposes

Cleans bathrooms, showroom, and counter areas daily

Organizational:

Communicates with Service Department and Sales Department as needed

Maintains an organized process for tracking phone calls and managing both incoming calls and walkin customers

Interpersonal:

When needed, provides feedback to the branch manager for the annual performance review of drivers

Develops and maintains good relationships with all other internal departments

Sales:

Provides high level customer service to both internal and external customers ensuring they are being understood and their problems are being solved

Conducts all steps of the average merchandise sales process: discussing needs with customer, identifies appropriate merchandise that meets the customer's need, provides pricing information as requested, enters purchase into computer system, obtains merchandise and ensures delivery

The Counter Rep can only sell merchandise, not equipment or parts

Provides follow up for any / all sales transaction, as needed

Makes pickups and deliveries, and assists as needed with other related tasks

Initiates, monitors, updates, and processes purchase orders for receiving by branch manager or designated backup

Receives and marks merchandise for sale in the showroom

Technical:

Learns and fully understands pumps, their usability functions, troubleshooting, and related costs (performance and system capabilities)

ESSENTIAL JOB REQUIREMENTS

Minimum Education Required: High School Diploma or GED

Administrative / Clerical Experience

Customer Service Experience

Sales Experience

Supervisory/Mgmt Experience

Required Skills and Competencies:

Data Entry

Organizational Skills

Basic Filing Skills

Mechanical Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math Skills

Reading / Writing Skills

Product Knowledge

Reasoning Skills

Preferred Skills and Competencies:

Basic Leadership Skills

Advanced Level Product Knowledge

Good Reasoning Skills (Define problems, collect data, draw conclusions)

Computer Skills:

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Wynne

Other relevant information:

Other duties as assigned by Manager.

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.


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Rental Coordinator

Wagner International LLC