Renewals Representative III

Sungard Public Sector Lake Mary , FL 32795

Posted 3 weeks ago

The Renewals Representative is responsible for overseeing all aspects of proposal development, including effectively communicating the Company's products and services.

What You'll Enjoy:

  • Full benefits package including medical, dental, and 401k plans

  • Paid holidays and Open Paid Time Off (PTO) policy to ensure a solid work/life balance

  • Paid time off to volunteer during company hours for qualifying nonprofit organizations

  • Comprehensive parental leave, adoption assistance, and pet insurance programs

  • Tuition reimbursement for approved courses

  • Flex Schedule

  • Exposure and growth opportunities within CentralSquare, and across the Vista and Bain, our private equity partners, portfolio

What You'll Do:

  • Execute and manage the contract renewal process for all recurring revenue clients.

  • Partner across the business to drive escalations related to billing, contract terms, pricing or other potential issues that arise during the renewal period.

  • Participate in process improvement projects and change management initiatives.

  • Adhere to the highest quality products and have the opportunity to learn and grow our customer portfolio.

  • Provide reports and updates to senior management or other stakeholders.

  • Ensure that individual performance meets or exceeds department standards.

  • Develop strong working relationships with cross-functional teams within the company.

  • Work with customers to identify reported system defects

What You'll Need:

  • 4+ years of experience in a renewals role or similar position

  • Associates degree or equivalent experience required

  • Certifications in Change Management, process improvement and project management are preferred

  • Excellent organizational and time management skills with the ability to prioritize.

  • Strong communication skills with capability of interfacing with all level of organization

  • Experience with Microsoft Office suite; Salesforce experience preferred

  • Strong internal motivation. Must have the ability to work independently but also contribute as part of a cohesive team

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Renewals Representative III

Sungard Public Sector