Renewals Manager

Cisco Systems, Inc. Overland Park , KS 66204

Posted 6 days ago

What You'll Do

The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include:

  • Drives up-sell, upgrades, price adjustments and close on-time contracts for assigned accounts

  • Increases sales penetration at existing accounts

  • Builds relationships with customers and account teams to assist in acceleration of full adoption and renewals.

  • Partners with the account teams to preserve and improve customer contract and relationships.

  • Engage with key decision makers to identify requirements and uncover road blocks to ensure on-time commitments.

  • Manage client needs independently. Able to trouble shoot non-standard concerns

  • Owns and executes renewal contracts for products and services on medium accounts with moderate complexity

  • Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.

  • Curates use case recommendations and educates customers on relevant features and opportunities.

  • Leads renewal opportunities or support Account Manager in overall negotiation to ensure integrity of the renewal portion of the agreement.

  • Maintain and report an accurate rolling 120 day forecast of renewals in assigned accounts.

  • Assist Renewals team with ad hoc requests to meet customer need

  • Communicate risks timely and clearly

Who You'll Work With

This role resides in the Customer Experience organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

Who You Are

  • Articulate the customer environment, industry and Cisco footprint.

  • Implement policies for forecasting, data quality and accuracy.

  • Build understanding of Customer and Partners procurement processes

Required experience:

  • Experience with CRM tools i.e. SFDC

  • Develop basic consultative selling skills

  • Executes win-back strategies for inactive customers

  • Education: Bachelor degree; Master's degree preferred.

  • Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)

  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)

If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.

  • We innovate everywhere

  • From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone
  • We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Account Manager

Lockton

Posted 3 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 The Lockton Affinity Associate Account Manager Training program is a three-phase, 18 month training program that provides Associate Account Managers with a broad range of learning experiences relating to servicing and renewing commercial accounts. These opportunities are located within our Overland Park office location. Phase One: During this phase of the program, AAM's participate in formal training that develops strong foundation skills, including insurance coverage knowledge. The Phase One curriculum includes: * Property and liability insurance principles * Workers' compensation, auto, property, general liability and umbrellas coverage training * Complete INS21 & INS 23 * Obtain Property and Casualty license Phase Two: During this phase of the program, AAM's are assigned to a mentoring unit. After two months, the AAM will rotate to a different mentoring unit until he/she has had experience in all CS units. AAM's will learn: * How to negotiate with underwriters and carrier representatives * Explain coverage and exposures to clients * Manage the renewal process * Service the day-to-day needs of the client Phase Three: During this phase of the program, AAM's are assigned to a permanent unit. The AAM will begin to work independently on a book of business while being mentored by a seasoned Lockton professional. The learning opportunities in this phase include: * Serving as a point of contact for commercial clients * Identifying customer trends and relaying feedback to internal parties to promote client retention Qualifications: * Bachelor's Degree in Business, Finance, Economics or related field * Proven experience in a customer service related position * Involvement in a combination of sports, student government, college clubs, community service, and work is desired * Experience in leadership positions * Strong to excellent communication skills Lockton Overland Park KS

Renewals Manager

Cisco Systems, Inc.