Renew Contractual Solutions Manager

Company Introduction

HP was founded in 1939 and is still a leader in the industry with over 80 years of excellence. One of key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit. Services Supply Chain (SSC) plays a pivotal role by delivering over 9 million spare parts annually and repairing 650,000 units worldwide.

Organization Introduction

In this position, you will be a part of the SSC Global Services Delivery Solutions & Sustainability Solutions team, whose mission is to develop scalable capabilities and solutions to support the HPWS portfolio. Our primary goal is to maintain global consistency in service transition and delivery, ensuring an exceptional customer experience while upholding financial excellence. We are committed to becoming an industry-leading, sustainable, and socially responsible service provider.

Job Overview

As the Renew Contractual Solutions Manager, you will be responsible for managing end-to-end Services Supply Chain processes within the Contractual Renew segment. You will serve as the primary liaison between Renew and the broader Supply Chain team, coordinating with various functional Subject Matter Experts (SMEs) to optimize Contractual flows from order management (OM) to logistics, refurbishment, order-to-cash (OTC), warehousing, systems integrations, planning, and product lifecycle management (PLM).

Key Responsibilities

• Take ownership of the Services Supply Chain processes within the Contractual Renew segment, ensuring seamless operations from start to finish.

• Act as the primary point of contact between the Renew team and other Supply Chain stakeholders, fostering effective communication and collaboration.

• Collaborate with subject matter experts across various Supply Chain functions to design and optimize Contractual flows, ensuring efficiency and alignment with business objectives.

• Lead the design phase of Contractual processes, orchestrating the involvement of necessary SMEs and working closely with Transition Supply Chain roles to facilitate a smooth transition from design to implementation.

• Drive continuous improvement initiatives within the Contractual Renew segment, identifying opportunities to streamline processes, reduce costs, and enhance customer satisfaction.

Qualifications

• Bachelor's degree in supply chain management, Business Administration, or a related field.

• +5 years of experience in Services Supply Chain, Customer Support, and/or Services Delivery Businesses.

• Proven project management experience and skills, with the ability to lead cross-functional teams and drive results in a dynamic environment.

• MBA, PMP, ITIL, Black Belt Lean Six Sigma certifications are a plus.

Skills

• Possess a growth mindset and a positive attitude towards challenges.

• Strong business acumen & Negotiation Skills.

• Analytical mindset with a focus on data-driven decision-making and continuous improvement

• Proactive, autonomous, and entrepreneurial leadership.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

• Structured mindset and approach.

• Ability to work in complex environments with global stakeholders.

• Quick learner.