Remote Support Specialist - MR

Join us in pioneering breakthroughs in healthcare.

For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Remote Support Engineer 3 - MR and you will provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.

Your Role:

• Use remote diagnostics to troubleshoot and resolve technical issues

• Follow escalation process and communicate with HSC/QIB to drive solutions.

• Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)

• Provide feedback to the factory regarding system performance

• Dispatch notifications to CSE's and provide quality action plans

• Provide product support either remotely or on-site.

• Share expert advice, training, and technical assistance to support staff and train lower level employees.

Your Expertise:

• Associates Degree or 2 years of vocational technical training required.

• More than 5 years' experience working on MR systems

• Ability to troubleshoot and fix problems remotely using Siemens Remote Services

• Good communication skills

• While this will be mainly a daytime shift, there will be times to work a 2nd shift and On-call when necessary

The pay range for this position is $70,000 - $95,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay.

Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html / This information is provided per the required states Pay Transparency Laws. Base pay information will vary based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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