Remote Service Support Engineer

ABB Houston , TX 77020

Posted 4 months ago

Remote Service Support Engineer

Apply now Add job to shortlist Remove from shortlist

ABB is currently seeking a Remote Service Support Engineer for its Houston Texas location. This role will provide Electric Vehicle charging solutions to Utilities, Network providers, C&I and OEMs, etc., ABB is a pioneering technology leader that works closely with utility, industry, transport and infrastructure customers. Within ABB the product group Electric Vehicle Infrastructure (EVI) lays the foundations for a future of smarter, reliable, and emission-free mobility. Born as a startup, the product group has grown exponentially and became a world market leader in EV fast charging, with an installed base of more than 8000 EV chargers in more than 60 countries. We offers a total solution from AC chargers, reliable DC fast charging stations with robust connectivity, to innovative on-demand electric bus charging systems. We deploy infrastructure that meet the needs of the next generation of smarter mobility
2019-06-20

Professionals ( > 2 years of work experience)

Tasks:

Typical duties/responsibilities may include, but are not limited to, the following:

  • Provide remote support to service teams during commissioning, preventative and corrective maintenance schedules for our products.

  • Monitor product performance and build quality of equipment based on hardware retrofits and charger metrics collected by our back-office applications.

  • Create and update field documentation that offers solutions through service manuals, standard operating procedures and checklist that will be utilized by our service teams or presented to customers by our EV Sales team.

  • Configuring and maintaining charger devices that are used to monitor and control charging equipment by verifying software configurations and pushing software updates.

  • Daily review of support cases from customers, troubleshoot and resolve or escalate cases to the appropriate internal teams for resolution.

  • Creating necessary technical, end user, and application/system documentation for reporting, analysis, documentation and presentations.

  • Working with a development team to enhance applications, capture and import data for analysis and processing.

  • Working with vendors to procure, provision, configure and ship equipment to third party partners for use.

Requirements:

BASIC QUALIFICATIONS:

  • BS Engineering or Information Systems related degree and 3 years of experience with design and/or support of Electrical Vehicles , DCS , electrical power charging systems and/or wireless communication systems .. alternatively candidates with an AS Degree with 5+ years of Corporate IT Level 2 Tech support will also be considered for role.

PREFERRED QUALIFICATIONS:

  • BS Engineering.

  • Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts.

  • Knowledgeable using Linux distributions and working in system architectures

  • Possess strong entrepreneurial problem-solving skills with a customer service attitude and focus. Be able to follow-up with managers, peers, and customers on all support issues.

  • Written and verbal communication skills and the ability to interface effectively with diverse team.

  • Strong analytical, diagnostic, and problem-solving skills that will require critical thought to accomplish set goals.

  • A motivated self-starter that can work independently and in teams on tasks and projects with limited supervision

I Experience in providing remote or in personal technical support while following established processes and updating required documentation.

  • Candidate must already have a work authorization that would permit them to work for ABB in the United States.

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Remote Part Time Customer Service Representative

Wine.Com

Posted 7 days ago

VIEW JOBS 10/8/2019 12:00:00 AM 2020-01-06T00:00 REMOTE (WORK FROM HOME) - PART TIME CUSTOMER SERVICE REPRESENTATIVE - TX This is a work-from-home role based anywhere in Texas. It will initially be 15-20 Hours per week, with expanded holiday hours of 40-50 Hours per week available from late November through January. This role is a great opportunity those looking to holiday season customer service work, while avoiding the hassle of a daily commute. Candidates must be based in Texas and available to work hours as scheduled including early mornings, evenings and weekends. KEY JOB DUTIES: * Provide friendly, helpful customer support to Wine.com customers during the busy holiday season. * Assist customers with a wide variety of potential issues, including order placement, order status updates, order modifications, delivery issues, and product issues. * Comfortably work across multiple platforms, including Zendesk, Microsoft Office, and internal Wine.com tools. * Handle customer support inquiries via chat, email, or phone. * Help be the Voice of the Customer internally, flagging potential product issues and working to improve the customer experience. KEY JOB QUALIFICATIONS: * Customer oriented and friendly with a friendly, supportive presence on Chat, e-mail and phone. * Strong verbal and written communication skills. * Ability to work will with customers and colleagues in a fast-paced environment. * Previous experience in customer service, retail or hospitality a plus. * Familiarity with call center technology (Zendesk a plus). * Proficiency with MS Office (Word, Excel and Outlook) a plus. * Strong data entry and typing skills. * A friendly, "can do" attitude. * Must have access to a Windows laptop or desktop computer with fast internet connectivity. * Knowledge and enjoyment of wine desired but not required. EXPECTED HOURS OF WORK: * Part-time shifts which will include weekend hours. * Working hours will be scheduled between 5 a.m. and 8 p.m. (PST). * During the non-holiday season, part time hours will typically consist of 15-20 hours per week. * During the holiday season which begins in late November through mid-January, hours may be expanded to 40-50 hours per week. * Positions are remote and require applicants to work from home or another quiet, work friendly environment. * Applicants must possess their own computer with fast connectivity and have a working headset or headphones for phone support. Training will take place online via Outlook Teams App. ABOUT WINE.COM Wine.com is the United States' leading online wine retailer. Our mission is to promote the wine lifestyle through innovation by providing customers with selection, guidance, convenience, and value not common in stores. Located between California's wine country and Silicon Valley, we're passionate about using technology to offer the world of wine at your fingertips. Unique in its industry, Wine.com owns a proprietary network of wine fulfillment centers which delivers in one or two days to most of the country. For more information, visit our website at www.wine.com. Wine.com is an Equal Opportunity Employer committed to a diverse workforce. Wine.Com Houston TX

Remote Service Support Engineer

ABB