Remote Service Support Engineer
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ABB is currently seeking a Remote Service Support Engineer for its Houston Texas location. This role will provide Electric Vehicle charging solutions to Utilities, Network providers, C&I and OEMs, etc., ABB is a pioneering technology leader that works closely with utility, industry, transport and infrastructure customers. Within ABB the product group Electric Vehicle Infrastructure (EVI) lays the foundations for a future of smarter, reliable, and emission-free mobility. Born as a startup, the product group has grown exponentially and became a world market leader in EV fast charging, with an installed base of more than 8000 EV chargers in more than 60 countries. We offers a total solution from AC chargers, reliable DC fast charging stations with robust connectivity, to innovative on-demand electric bus charging systems. We deploy infrastructure that meet the needs of the next generation of smarter mobility
Professionals ( > 2 years of work experience)
Typical duties/responsibilities may include, but are not limited to, the following:
Provide remote support to service teams during commissioning, preventative and corrective maintenance schedules for our products.
Monitor product performance and build quality of equipment based on hardware retrofits and charger metrics collected by our back-office applications.
Create and update field documentation that offers solutions through service manuals, standard operating procedures and checklist that will be utilized by our service teams or presented to customers by our EV Sales team.
Configuring and maintaining charger devices that are used to monitor and control charging equipment by verifying software configurations and pushing software updates.
Daily review of support cases from customers, troubleshoot and resolve or escalate cases to the appropriate internal teams for resolution.
Creating necessary technical, end user, and application/system documentation for reporting, analysis, documentation and presentations.
Working with a development team to enhance applications, capture and import data for analysis and processing.
Working with vendors to procure, provision, configure and ship equipment to third party partners for use.
Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts.
Knowledgeable using Linux distributions and working in system architectures
Possess strong entrepreneurial problem-solving skills with a customer service attitude and focus. Be able to follow-up with managers, peers, and customers on all support issues.
Written and verbal communication skills and the ability to interface effectively with diverse team.
Strong analytical, diagnostic, and problem-solving skills that will require critical thought to accomplish set goals.
A motivated self-starter that can work independently and in teams on tasks and projects with limited supervision
I Experience in providing remote or in personal technical support while following established processes and updating required documentation.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.