Remote Senior Customer Service Representative

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $19.00 per hour.

This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance.

Key Responsibilities:

• Establish fair market value of vehicles assisting insurers in claim settlement

• Update vehicle information and determine the availability and price of new or used vehicles

• Some outbound calling (non-sales related) required to automobile dealerships and adjusters

• Maintain relationships with dealers and claim adjusters

• Provide supplemental research as requested

• Adhere to attendance, production, quality, and other metric standards

Requirements:

• No prior insurance or automotive experience is required, as we will train individuals who are willing to continue to learn and develop

• High school diploma

• Some college preferred

• 3 years prior customer service experience required

• Strong verbal and written communication skills

• Self-motivated

• Ability to multi-task

• Excellent mathematical and analytical skills

• Exceptional organization skills with attention to detail

• Possess a positive attitude and desire to provide outstanding customer service

• Strong technical aptitude

• Ability to work independently

• Quiet and professional home work environment free of distractions

• High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 25 mbps download and 15 mbps upload)

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About the company's commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS

Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.

Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.

CCC Intelligent Solutions Jobs and Company Culture (themuse.com)