Remote Network Administrator / IT Support Engineer

SK Technology Group, Inc. Pittston , PA 18640

Posted 3 weeks ago

We are a progressive Managed IT Service Company with offices in Pittston, PA and Plymouth Meeting, PA. We are currently searching for junior and senior IT professionals to join our growing Remote Tech Center department. As part of this team, you will provide remote IT Support and Network Management to hundreds of small business networks. The ideal candidate will have experience working for a Managed Service Provider, IT Services Company, or in a computer IT support role. Experience in the dental industry is a huge plus! (but not a requirement)

Requirements

Job Responsibilities

  • Answer and respond to live calls from end-users, with priorities ranging from low to critical;
  • Monitor and resolve issues identified by remote network monitoring and management tools;
  • Assist onsite field technicians with planned project / installation tasks or unplanned technical issues;
  • Document service performed in company CRM database;

Required Skills

  • Professional demeanor with outstanding written & verbal communication skills;
  • Ability to prioritize and organize individual tasks;
  • Meticulous with technical details, and documentation of service work performed;
  • Individually motivated, but understands importance of teamwork and communication;
  • Experience with the following core technologies:
    • Microsoft OS: Server 2019, 2016, 2012, Windows 10;
    • DHCP, DNS, Active Directory, Group Policy;
    • Routers, Switches, VPN, Firewall, RDP,

Additional Desired Skills

  • Experience with enterprise grade backup technologies such StorageCraft, Acronis, Others;
  • Experience with virtualization, including: Hyper-V, VMWare, and Virtualbox;
  • Experience with MSP Service Tools such as SolarWinds, N-Able, Teamviewer,
  • Experience with PSA Tools such as Connectwise, Tigerpaw, Autotask;
  • Experience working in the dental industry or medical industry is a plus;

Benefits

  • Full-Time Salary with Bonus and Advancement opportunities;
  • Medical & Dental Insurance Coverage;
  • Simple IRA with Company Matching (401k);
  • Paid Time Off (Vacation / Sick);
  • Paid Holidays;
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SK Technology Group, Inc.