Remote Monitoring: Technician 2

New!

Onyx Point, Inc. Annapolis Junction , MD 20701

Posted Today

Required:
TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVEAN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)
Responsibilities include, but are not limited to:
Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Help coordinate with IT service providers and communicate outages and plans for recovery
Position Requirements:
High School and 5 years of customer service or Bachelor's degree and one year of Help Desk
One or more years of related experience
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
System Engineer Level 2 W/ Hp/Microfocus Monitoring Tool Experience

Onyx Point, Inc.

Posted Yesterday

VIEW JOBS 11/13/2019 12:00:00 AM 2020-02-11T00:00 <div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8000001907349px; line-height: normal;"><strong><u>REQUIRED SKILLS/ABILITIES:</u></strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><font color="#222222"><font face="Arial"><font color="#ff0000"><b>TO BE CONSIDERED FOR THIS POSITION YOU </b><u><b>MUST</b></u><font color="#ff0000"> </font><b>HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)</b></font></font></font></li> </ul> <div style="padding: 0; margin: 0;"><span style="font-size:14px;">HP/Microfocus monitoring tool experience is required.<br /> Experience administrating HP Operations Manager, Network Node Manager, and/or Sitescope"<br /> Demonstrated experience with:<br /> - HP Operations Manager administration<br /> - Linux system administration<br /> - Multi-team collaboration and support<br /> - Customer-focused service and communication skills</span><br />  </div> </div> <div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; line-height: normal;"> <div style="clear: both;"> <div style="clear: both;"> <div style="clear: both;"> <div style="clear: both;"> <table border="0" cellpadding="4" cellspacing="0" style="width: 100%"> <tbody> <tr> <td class="formFieldNormal top" colspan="4" style="width: 100%"><span style="font-size:14px;">Qualification: Fourteen (14) years system engineering experience in programs and contracts of similar scope, type and complexity within the Federal Government is required.<br /> <br /> -Provides technical direction for the development, engineering, interfacing, integration, and testing of specific components of complex hardware/software systems to include requirements elicitation, analysis and functional allocation, conduction systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis<br /> -Implements comprehensive SOA solutions<br /> -Implements operational view, technical standards view, and system and services view for architectures<br /> - Develops scenarios (threads) and an Operational Concept that describes the interactions between the system, the user, and the environment, that satisfies operational, support, maintenance, and disposal needs<br /> -Reviews and/or approves system engineering documentation to ensure that processes and specifications meet system needs and are accurate, comprehensive, and complete<br /> -Conducts quantitative analysis in non-functional system performance areas like Reliability, Maintainability, Vulnerability, Survivability, Produceability, etc.)<br /> -Establishes and follows a formal procedure for coordination system integration activities among multiple teams, ensuring complete coverage of all interfaces<br /> -Captures all interface designs in a common interface control format, and stores interface data in a commonly accessible repository<br /> -Prepares time-line analysis diagrams illustrating the flow of time-dependent functions<br /> -Establishes a process to formally and proactively control and manage changes to requirements, considers impacts prior to commitment to change, gains stakeholder buy-in, eliminates ambiguity, ensures traceability to source requirements, and tracks and settles open actions<br /> -Assess each risk to the program and determine the probability of occurrence and quantified consequence of failure in accordance with an approved risk management plan<br /> - Manages and ensures the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations & maintenance<br /> -In conjunction with system stakeholders, plans the verification efforts of new and unproven designs early in the development life cycle to ensure compliance with established requirements<br /> -Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations<br /> -Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents<br /> -Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle<br /> -Allocates real-time process budgets and error budgets to systems and subsystem components<br /> -Derives from the system requirements and understanding of stakeholder needs, functions that may be logically inferred and implied as essential to system effectiveness<br /> -Derives lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable<br /> -Generates alternative system concepts, physical architectures, and design solutions<br /> -Participates in establishing and gaining approval of the definition of a system or component under development (requirements, designs, interfaces, test procedures, etc.) that provides a common reference point for hardware and software developers<br /> - Defines the methods, processes, and evaluation criteria by which the systems, subsystems, and work products are verified against their requirements in a written plan<br /> -Develops system design solution that satisfies the system requirements and fulfills the functional analysis<br /> -Develops derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms (e.g., Identification, Authentication, Access Control, Accountability); and Security Mechanism Technology (Passwords, cryptography, discretionary access control, mandatory access control, hashing, key management, etc.)<br /> -Reviews and provides input to program and contract work breakdown structure (WBS), work packages and the integrated master plan (IMP)<br /> -Contributes to the development of sections of system engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control documents<br /> -Manages system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s)<br /> -Assists with the development of system requirements, functional requirements, and allocation of the same to individual hardware, software, facility, and personnel components<br /> -Coordinates the resolution of action items from Configuration Control Board (CCB) meetings, design reviews, program reviews, and test reviews that require cross-discipline coordination</span></td> </tr> </tbody> </table> </div> </div> </div> </div> </div> <br /> <span style="font-size:14px;">Analyzes user's requirements, concept of operations documents, and high level system architectures to develop system requirements specifications.  Analyzes system requirements and leads design and development activities.  Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies.  Provides technical leadership for the integration of requirements, design and technology.  Incorporates new plans, designs, and systems into ongoing operations.  Develops technical documentation.  Develops system Architecture and system design documentation.  Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.  Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.  Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.  Communicates with other program personnel, government overseers, and senior executives.</span> Onyx Point, Inc. Annapolis Junction MD

Remote Monitoring: Technician 2

Onyx Point, Inc.