Remote Monitoring: Technician 2
Onyx Point, Inc.
Annapolis Junction , MD 20701
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TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVEAN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)
Responsibilities include, but are not limited to:
Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Help coordinate with IT service providers and communicate outages and plans for recovery
High School and 5 years of customer service or Bachelor's degree and one year of Help Desk
One or more years of related experience