Secure our Nation, Ignite your Future
Job Duties and Responsibilities:
Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Remote Resolution Specialist to join our team in the San Antonio, TX area to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Help coordinate with IT service providers and communicate outages and plans for recovery
High School and 5 years of customer service or Bachelor's degree and one year of Help Desk
One or more years of related experience and have a Security + 8570 certification at the time of start.
An Active TS/SCI with Polygraph clearance is required
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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Mantech International Corporation