Remote Medical Customer Service Specialist

Job Description

This is a remote position.

The training hours are Monday-Friday from 8:00am

• 5:00pm (CST time zone) for the three two weeks.

The working hours are Monday-Friday from 8:00am-4:30pm AZ MST OR 8:30am

• 5:00pm AZ MST (Arizona MST time zone). (This schedule will begin after the first 3 weeks of training.)

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters

• What's in it for you:

• Starting pay: $15.50/hr-$18.00/hr

• Cash bonuses (based on facility performance) up to $750.00 per quarter

• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)

• Paid vacation days

• Paid sick leave

• 6 paid holidays plus two personal holidays

• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)

• Promotional opportunities

• An employee-friendly environment focused on patient satisfaction

Essential Duties:

• Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the

next level using sound judgment

• Using a computer to navigate screens to notate and effectuate a positive patient experience

• Perform administrative duties by managing email, completing assignments, and other duties

• Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

Job Requirements

• Be at least 18 years old with a high school diploma or GED

• Demonstrated ability to navigate a computer

• Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver

• Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor

• Ability to type at least 30 words per minute

• Must have reliable, consistent transportation

• Ability to pass a background check and a drug screen

Wow Factors

• Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience

• Billing or other revenue cycle certifications