Remote Loan Processing Analyst (Lo)

PNC Financial Services Group, Inc. Virtual , GA

Posted 2 months ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Processing Analyst (LO) within PNC's Mortgage Operations organization, you will be based in Jacksonville FL, Pittsburgh, PA, Downers Grove, IL or remote locations within the PNC footprint.

Job Description

  • Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete.

  • Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents, or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately.

  • Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties.

  • Verifies all required borrower documents are collected and acceptable under the firm's policies and procedures; ensures these documents have been received.

  • Provides responses and documentation for inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received. Recommends best practices to team members. May participate in projects and initiatives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail

  • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Decision Making and Critical Thinking

  • Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Flexibility and Adaptability

  • Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

Influencing

  • Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Operational Functions

  • Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process

  • Knowledge of and ability to bring a reported problem to successful resolution.

Products and Services

  • Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

ArrayArrayAs a Loan Processing Analyst (LO) within PNC's Mortgage Operations organization, you will be based in Jacksonville FL, Pittsburgh, PA, Downers Grove, IL or remote locations within the PNC footprint. Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete. Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents, or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately. Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties. Verifies all required borrower documents are collected and acceptable under the firm's policies and procedures; ensures these documents have been received. Provides responses and documentation for inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received. Recommends best practices to team members. May participate in projects and initiatives. Customer Focused

  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk

  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. decision-making, problem management, flexibility, changing environment, account, process, analyst, mortgage operations, action, enterprise risk management framework, managing multiple priorities, communications, customer experience, customer needs, financial, service, assessing, research, supportive, loan processing, workplace culture, child life, tactics, support, product knowledge, focused, attention to detail, managing risk, operational functions, effective communication, policies and procedures, ability to adapt, decision making, effective communications, dental, influencing, business, human resources, building, communication, ad, Mortgage Loan Processor, Project Lead

  • Credit Card Services, US Credit Analyst, Analyst

  • Consumer Loan Division, Personal Banker

  • Registered II, Financial Processing Associate, Loan Processor, Credit Analyst, Deposit Operations Specialist, Customer Loan Specialist

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Loan Support Analyst Portfolio Servicing Midland

PNC Financial Services Group, Inc.

Posted 5 days ago

VIEW JOBS 1/13/2022 12:00:00 AM 2022-04-13T00:00 Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Midland organization, you will be based within the PNC Midland footprint. As a Loan Support Analyst within the Portfolio Servicing department, you will serve as a primary point of contact for our borrowers and clients and work directly with all our internal functional teams to service assets throughout the life cycle of a loan. * Prior customer service experience, preferably in loan servicing or related field is preferred. Other customer service experience will be considered. * Successful candidate will have strong research, analytical and problem-solving skills, as well as strong organizational and time management skills, and the ability to meet tight deadlines are all preferred. Job Description * Applies specialty product knowledge to close or administer risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements. * Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to deal structures and/or regulatory compliance requirements. * Ensures the appropriate materials and documentation are available to customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions. * Reviews transactions and related documents, including collateral and construction requirements. Supports work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures. * Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities. . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations. Customer Interaction - Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer. Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Financial Analysis - Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations. Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Relationship Management - Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers. Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Associates (Required) Additional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC. Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. ArrayArrayAs a Loan Support Analyst within PNC's Midland organization, you will be based within the PNC Midland footprint. As a Loan Support Analyst within the Portfolio Servicing department, you will serve as a primary point of contact for our borrowers and clients and work directly with all our internal functional teams to service assets throughout the life cycle of a loan. Applies specialty product knowledge to close or administer risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements. Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to deal structures and/or regulatory compliance requirements. Ensures the appropriate materials and documentation are available to customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions. Reviews transactions and related documents, including collateral and construction requirements. Supports work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities. Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Relationship Management - Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers. communication, time management skills, due diligence documentation, commercial real estate, financial, effective communication, customer service, financial analysis, analytical, relationship management, meet tight deadlines, risk mitigation, communications, operational functions, product knowledge, managing risk, research, decision-making, organizational, fiduciary, capital markets, customer interaction, partnerships, business, vendors, problem-solving skills, assessing, due diligence, decision making, effective communications, loan servicing, managing multiple priorities, attention to detail, customer needs, enterprise risk management framework, Business Analyst - Financial Services, Credit Analyst, Business Unit Manager - Banking & Financial Services, Business Analyst - Banking & Financial & Wealth Management Domain, Customer Relationship Management Analyst, Business Analyst Finance & Investments & Wealth Management Domain, Project Associate - Banking Services Analyst, Client Relationship Manager I, Customer Relationship Management & Business Analyst & Project Manager, Business Head Credit & Financial Services PNC Financial Services Group, Inc. Virtual GA

Remote Loan Processing Analyst (Lo)

PNC Financial Services Group, Inc.