Aptive Customer Loyalty Specialists (CLS) is a remote position. CLS agents are genuinely excited to help customers. They're patient, empathetic and passionately communicative. Our Customer Loyalty Specialists can put themselves in their customers shoes and advocate for them when necessary. Problem solving comes naturally for individuals in this position. CLS are confident at troubleshooting and investigating if they don't have enough information to resolve the customers' complaints. The successful candidate provides excellent customer service standards, responds efficiently to customer inquiries and maintains high customer satisfaction and retention.
About Aptive Environmental:
Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world recognized brand. In 2020, with more than 1 million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors.
In 2019 Aptive was the youngest company featured on Glassdoor's Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.
Maintain a positive, empathetic and professional attitude toward customers at all times
Acknowledge and resolve customer complaints
Keep records of customer interactions, transactions, comments, and complaints
Communicate with customers through various channels, primarily voice
Fields customer questions and complaints and facilitates a resolution for the customer
Ensure customer satisfaction and provide professional customer support
Must be able to speak, write and understand English in a manner that is enough for effective communication
Proficient computer skills with the ability to learn new software
Agile to an ever changing work environment
Full time schedule, 40 hours a week. Multiple schedules available. The call center is open 7 days a week.
Education and Experience
High School Diploma or equivalent
Customer service experience required
Essential functions are carried out in a variety of positions including standing and sitting. To meet company needs, all positions require the ability to move freely.
Remote position at home (mandatory virtual training)
Must provide a quiet work environment
Internet speeds of 20 Mbps, consistent download speeds with jitter below 20 milliseconds
Aptive offers the following benefits:
Group Health, Dental, and Vision plans
Paid time off
Equipment and tools provided by Aptive
Upbeat and exciting company culture and much more!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
To apply, please email Indeedrecruiting@goaptive.com
Aptive Pest Control