Remote Customer Service

Liveops Wilkes Barre , PA 18701

Posted 4 weeks ago

Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.

Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support.

As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss!

Liveops ranked #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs

As an Independent Contractor, you are self-employed and can:

  • Work from home or any quiet place.

  • Set your own schedule to work around your life.

  • Enjoy the freedom and flexibility of being your own boss.

Our Clients look for Independent Contractors who are comfortable:

  • Conducting inbound and outbound customer service calls with customers.

  • Creatively problem solving.

  • Quickly assessing customer needs and providing sound solutions.

  • Providing a high-level of customer service.

  • Documenting details of all calls and customer interactions.

  • Managing through multiple systems, programs, and screens simultaneously.

Successful Independent Contractors will have the following skills:

  • Experience handling inbound and outbound calls

  • Minimum 1 year of customer service experience

  • Computer skills including navigating multiple tabs, windows and systems

  • Basic typing skills

  • Strong customer service and written skills

  • Comfortable empathizing and remaining patient with difficult callers

Earning Potential:

As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives.

As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss.

Want to Learn More?!

Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals.

Application and Certification Process:

To become an Independent Contractor the following are required:

  • Complete an application to Join Liveops Nation, which includes passing a background/credit check

  • The background/credit check requires a $45 processing fee paid directly to our vendor

  • View our background and credit check requirements here

  • Sign an Independent Contractor Agreement

  • Complete a W9 form

  • Opportunities that you choose may have additional requirements, including certification specific to a program

We have a variety of programs starting every week!

Program Metrics Requirements:

These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility.

Availability

Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential!

  • Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability.

Technology Needed for Success:

Please review the Liveops basic technology requirements by clicking here

  • Please note, several clients will require additional security measures and technology equipment

  • Liveops systems are not currently compatible with Mac or Chromebook

What's Next?!

Submit your application today! Once qualified, a member of our team will reach out with next steps!

Get ready to join Liveops Nation!

Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Lead/Keyholdercustomer Service Lead/Keyholder

Carter's, Inc.

Posted 2 days ago

VIEW JOBS 12/5/2021 12:00:00 AM 2022-03-05T00:00 Carter's, OshKosh, and Skip Hop stores are conducting interviews virtually and in-person. Interviews may take place via video and candidates will be notified of this when scheduling interviews. POSITION PURPOSE The Customer Service Lead (CSL) is responsible for opening/closing the store, covering meals/breaks and ensuring that proper store procedures are followed when store management is not on duty or unavailable on the sales floor. The CSL will supervise all employees during the opening/closing of the store, customer interaction, and limited operational functions in the absence of store management. They are responsible for maintaining the Customer Experience as per Company standard and to support in the efficient expedition of all customer transactions. The CSL consistently abides by Our Values: Act with Integrity, Exceed Expectations, Succeed Together, Inspire Innovation, and Invest in People ESSENTIAL JOB FUNCTION (TASKS, DUTIES AND RESPONSIBILITES MOST IMPORTANT) Team Development * Communicates professionally and effectively in all interactions including the store teams, customers, business partners, and vendors. * Establishes and maintains a cooperative working relationship with all team members. * Supports management's direction of the store. * Supports, trains, and coaches others to success while Leader on Duty (LOD); redirects employees as necessary. * Receives feedback with positive intent and makes efforts to take appropriate action on that feedback. Customer Focus/Drives Results * Maintains the Company standard of a neat, clean, and organized store. * Manages the customer experience while effectively performing LOD responsibilities; assumes LOD role when Managers are not on the sales floor * Promotes customer service by ensuring associates are greeting and assisting customers while sharing company promotions. * Assists in resolving customer issues and complaints in a timely manner; escalates issues to appropriate Manager as necessary. * Builds customer loyalty through the Rewarding Moments/PLCC program. * Maintains outstanding store standards, detailed product knowledge, and all components of delivering an exceptional customer experience. * Supports the management team in integrating an omni-channel experience by being effectively utilizing all company programs/resources available through each channel. Merchandising/Operational Execution * Supports management team with asset protection through a consistent level of customer service, education, and operational controls. * Oversees and authorizes all POS related functions including customer/employee returns, exchanges, employee sales, discounts. * Ensures the proper control of cash/media at the register including of opening registers and counting/closing register drawers. * Drives operational/LOD compliance through the completion of the following management tasks: * Opening/closing procedures; based on individual store needs * Accepting freight * Taking garbage out * Completing bag checks * Completing change orders/cash pick-ups/counting tills * Covering meals/breaks * Ensures compliance of Company policy and procedures. KNOWLEDGE, SKILLS, AND ABILITIES * Minimum requirement of high school degree or GED. 3 yrs. relevant work experience or equivalent combination of education and relevant work experience. * Retail/specialty apparel knowledge and experience preferred. * Demonstrated customer engagement/supervisory skills. * Ability to communicate effectively to customers, team, and supervisor. * Ability to handle multiple tasks concurrently. * Working knowledge of computer/ technology skills (Outlook, Excel, Web navigation) PHYSICAL DEMANDS * Ability to lift 40 pounds on a regular basis. * Ability to stand for long periods of time; climb up and down a ladder. * Constant walking and standing; frequent bending, stooping, reaching, pushing, and pulling. AVAILABILITY REQUIREMENTS * Availability to meet the needs of the business that may include mornings, days/nights, weekends and holidays as scheduled. * Regular work frequency is required to remain an active employee. * Any availability changes must be approved by the Store Manager and will be approved based on business needs. * Scheduled working shifts range from 3-8 hours in length (applicable state laws apply). * Minimum number of hours not guaranteed. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law. Carter's, Inc. Wilkes Barre PA

Remote Customer Service

Liveops