Remote Customer Service And Sales Representative

ADT Security Services Sunnyvale , TX 75182

Posted 2 months ago

Company Overview:

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Why Choose ADT?

At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.

Major Responsibilities

We are hiring for our Account Management department as a Retention Agent.

In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer's champion - the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures.

  • A day in the life of a Retention Agent looks like this:

  • Answering incoming calls about our products and services with existing customers

  • Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues.

  • Reviewing all contacts for accuracy while enhancing the department's ability to maximize profitability and resolution.

  • The ability to work independently to find the best solution.

We're looking for someone with these skills:

  • Experience in sales or retention

  • Effective communication skills that help deescalate customer calls while problem solving

  • The ability to work with multiple screens and programs open to help resolve customer issues

  • Be able to interpret contracts and communicate terms and conditions

  • Perform quick calculations

Compensation

  • Competitive pay based on experience with additional financial incentives for team members.

Start Date and Schedule

  • Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.

When you commit to us-we commit to you. Our employees receive a comprehensive, full benefits package that includes:

  • Paid virtual training - some in-person attendance may be required based on business needs.

  • Designated place to work from home

  • High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC

  • At least 25mbps to of internet to download and 15mbps to upload

  • Full benefits on the 1st of the month after 31 days of employment

  • Casual, yet energetic and engaging work environments

  • Medical, Dental, Vision, 401(k) with employer matching

  • Paid vacation time (We all need to recharge)

  • Tuition reimbursement, employee referral bonuses

  • Potential opportunities to work from home based on business needs

  • A culture of coaching, development and career growth opportunities

Knowledge, Skills and Abilities:

We're looking for someone with results they are proud of like:

  • High school diploma, GED, college degree or some college experience

  • Two (2) years customer retention experience

  • Technical aptitude, problem solving skills, computer proficiency

Equal Employment Opportunity:

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Remote

Unitedhealth Group

Posted 3 months ago

VIEW JOBS 5/10/2021 12:00:00 AM 2021-08-08T00:00 You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Training will be conducted virtually from your home. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM The Customer Service Representative is responsible for providing prompt, professional, accurate and courteous service to all inquiries received by telephone or in writing involving all aspects of insurance customer and agent inquiry. The position is also expected to effectively research, resolve, and communicate solutions for any inquiries or escalated issues. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm. It may be necessary, given the business need, to work occasional overtime. * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: * Answer incoming phone calls from members and health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) * Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller * Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff * Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma, GED, or Equivalent work experience * Minimum of 2+ years of combined education, work and/or volunteer experience. * If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Telecommuting Requirements: * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Ability to keep all company sensitive documents secure (if applicable) * Must live in a location with access high-speed internet service (provided by Employee during training) Preferred Qualifications: * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) * Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) * Sales or account management experience * Customer Service experience UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $22.02. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, advocate, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO Unitedhealth Group Sunnyvale TX

Remote Customer Service And Sales Representative

ADT Security Services