Remote Covid Contact Tracer (Contract)

IDS International Kansas City , MO 64126

Posted 2 months ago

Remote COVID Contact Tracer (Contract) Supporting Missouri

Why IDS?

IDS believes in resolving conflict and building innovative approaches to do so. Combining operational expertise with an intimate understanding of today's greatest challenges to bring our customers the solutions required for success in a complex and multidimensional world. We tailor solutions for a diverse range of government, military, nonprofit, and public-sector clients.

IDS International is looking for remote Contact Tracers to support various states and municipalities with their efforts to slow the spread of COVID-19. Contact Tracers will work scheduled hours in the Central Time Zone making phone calls and collecting information from COVID-19 patients and their contacts. These personnel will use a web-based client resource management (CRM) platform to make calls, record data, provide referrals, and deliver information. We are prequalifying candidates for upcoming personnel requirements and training will be provided for these roles. These positions will be contractors without benefits and will be paid $8.60 an hour.

Responsibilities:

  • Call contacts of newly diagnosed patients.

  • Communicate with COVID-19 diagnosed individuals and their contacts in a professional and empathetic manner.

  • Collect and record information into a web-based CRM.

  • Follow approved scripts to collect and share information with interviewees without deviation and following all policies and procedures.

  • Provide contacts with approved information about quarantine procedures, and if appropriate, make resource referrals.

  • Keep personal information strictly confidential following the privacy policy and public regulations.

Required Qualifications:

  • Ability to work independently and maintain professionalism with limited supervision.

  • Excellent communication, interpersonal, organizational, and critical thinking skills.

  • Ability to communicate across diverse cultural and socio-economic backgrounds with sensitivity to vulnerable individuals.

  • High school diploma, or equivalent.

  • Fluency in speaking, reading, and writing English.

  • Ability to handle confidential information with discretion and professionalism.

Preferred Qualifications:

  • Public health or health sector experience.

  • Customer service experience.

  • Fluency in other languages.

Computer Skills:

  • Possess a personal computer, personal mobile device, reliable internet connection, and headset for use on the job.

  • Basic computer literacy.

IDS's competitive benefit package starts you off out on the right foot. Eligibility begins day one.

  • Health and Well-being
  • 100% of employee medical and other insurance premiums are paid by IDS.
  • Financial Future
  • 401(k) with an industry leading match and no waiting period. You are fully vested in all contributions from the start.
  • Paid Leave
  • Generous time off accruals for you to take paid leave, totaling five weeks.
  • Professional Development - networking opportunities, informal mentoring, education reimbursement and access to thousands of online professional development resources.

  • Casual, fun, and supportive work environment with all the tools and amenities you need to thrive.

Must be an effective communicator both verbally and in writing. Most positions require ability to work on a desktop or laptop computer for extended periods of time. Computer activities include reading, reviewing and analyzing information, as well as providing recommendations, summaries, and reports in written or verbal format. Additionally, positions require ability to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; as well as speak and hear.

Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, and any other characteristic protected by federal, state, and local law.

If you are unable to apply through the portal and need to speak to someone about necessary accommodations to apply, please email accommodation@idsinternational.com and we will follow up with you. Do not submit resumes and applications through this email.

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Remote Covid Contact Tracer (Contract)

IDS International