Remote Contact Center Coach

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is seeking a Coach for a 24/7 contact center that serves inbound, outbound, digital, and email channels through teams that are on-site, remote, and international. Will motivate a team of agents, individually and collectively, to accomplish the mission of the CBN Prayer Center. Minister with spiritual maturity while remaining committed to excellence, innovation, and integrity. Support in real-time agent delivery of excellent customer experience, one interaction at a time.

The work schedule for this position is Monday through Friday 3:00PM to 12:00 midnight with flexibility to work some weekend hours as needed.

The successful candidate will have the following qualifications:

• Strong working knowledge of a contact center environment (2 - 3 years of contact center or supervisory experience preferred)

• Excellent leadership skills with ability to manage, motivate, and mentor a team to deliver excellent results in a call center environment

• Strong ability to analyze and interpret performance data

• Excellent presentation, customer service, verbal and written communication skills

• Strong ability to solve conflicts tactfully while maintaining confidentiality

• Strong computer skills including use of multiple operating systems, with ability to learn new software and platforms. Experience with Office365 preferred

• Strong problem solving and decision-making skills

• Excellent time management and organizational skills with attention to detail

• Strong ability to prioritize and meet goals

• Strong ability to positively and efficiently manage change in an unpredictable and fast paced environment

• Strong ability to work independently and collaborate in a team environment

• Excellent interpersonal skills and ability to establish rapport with CBN staff and general public

• Strong ability to effectively communicate using multiple communication channels

• Strong ability to maintain consistent punctuality and attendance

• Strong ability to solve conflicts in a cordial manner

• Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols

• Strong knowledge of biblical principles and ability to spiritually lead a team

• Flexible with ability to work well under pressure and consistently meet deadlines

• Ability to maintain a home office environment conducive to confidentiality

• Must reside in Virginia, Florida, Georgia, Alabama, Oklahoma, Kansas, Tennessee, Texas, North Carolina, or South Carolina

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through mass communication, digital media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and full benefits package. If you meet the listed qualifications and are in agreement with CBN's mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com.

We are unable to give full consideration to resumes without applications.