As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential.
Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done:
Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Remittance Supervisor assists the Managers in overseeing the functions and responsibilities of the Department. This individual oversees the timely and accurate processing, reconciliation and allocation of all patient and insurance payments received by the Central Business Office.
The Remittance Supervisor supports the Department Managers by supervising staff on daily workload, drafting and delivering annual reviews, monitoring vacation/sick time, attendance and verifying payroll. This individual is also responsible for initiating and delivering corrective action for all employees, as well as ensuring employees are accomplishing the goals and objectives of the department.
This position requires a high degree of responsibility, as this individual assists in staff development and training, provides support and leadership to co-workers and promotes teamwork in the group while establishing and maintaining effective employee relations. At all times the Remittance Supervisor should be visible within the department interacting with staff in order to identify system, process or procedural problems within the unit.
Principal Duties and Responsibilities
oSupervises personnel responsible for cash/remittance processing and daily operations.
oEnsures that all daily work is completed within the department with accuracy and timeliness.
oMonitors, prioritizes and manages work volumes and workflow by utilizing and coordinating department resources to the fullest capacity.
oAssists Managers to evaluate operations to ensure accuracy, timeliness and adherence to the organization's policies and controls, and consistency with business needs.
oWorks with Managers and other Supervisors to develop strategic plans to improve efficiency and effectiveness within the department. Researches, designs, and coordinates processes to set up or improve various programs or processes within the department. Recommends and implements approved workflow and departmental procedures.
oServes as a point of contact for escalated cases from staff and for interdepartmental inquires.
oAssists Managers with hiring, promotions, performance and compensation management, training and development, as well as handling escalated problems with staff and delivering corrective action when necessary.
oDrafts and delivers performance evaluations (within 30-day timeframe) of assigned employees annually.
oAssists the Manager with the recruitment and selection of applicants for vacancies.
oProvides leadership to staff and promotes teamwork in the group and assists in establishing and maintaining effective employee relations.
oKeeps Manager informed of department's activities, needs and problems.
oCoordinates training for department staff and ensures that department employees are thoroughly trained in all phases of their jobs; Identifies training issues.
oMonitors staff to ensure compliance with the department policies and procedures.
oMaintains department procedures. Ensures that changes are communicated and implemented in a timely and effective manner.
oAssists in preparation of management Month End reports.
oPerforms regular QA activities to monitor and report staff error rate to identify trends.
oCross-trains in all Supervisor functions of the department and performs all functions competently.
oProvides optimum customer service to all internal/external customers and assists other representatives with complex work related matters in a courteous and timely manner.
oTroubleshoots and researches patient accounting and other applicable system errors, determines cause and suggests possible resolution.
oCompletes weekly payroll and sends to Manager for review.
oPrepares work assignment schedule weekly.
oProvides items for monthly Staff Meeting Agenda and take meeting minutes.
oMaintains a strong working relationship with the Document Imaging Supervisor to ensure positive relations and operations between the Remittance and Document Imaging departments.
oActs as a backup for the Remittance processing area as needed.
oParticipates in special projects, as assigned.
oWorks overtime with little to no notice as needed to meet Month End requirements.
oOther duties as assigned.
oConsistent, regular, punctual attendance as scheduled is an essential responsibility of this position.
oKnow, understand and follow employment policies, and department and company procedures.
oDisplays courteous and professional behaviors and attitudes to all customer groups.
oTreats others with dignity, respect, and compassion. Respects privacy of information and exercises good judgment about the dissemination of confidential information.
oServes as a role model to fellow employees by supporting the values of Partners Healthcare and encouraging others to do the same.
oHigh school diploma required.
o2-4 years of supervisory experience.
o5 or more years of remittance processing experience strongly preferred.
oExpert knowledge of third party insurance payment documents.
o4 years of general office experience required.
oStrong interpersonal skills required; Ability to work well with others.
oExcellent oral and written communication skills to effectively communicate with Department staff and throughout the PHS network at all levels.
oMust be self-motivated with a high attention to detail and accuracy of work.
oEffective organizational skills.
oAbility to handle multiple tasks and prioritize work effectively is a must.
oGood analytical ability to identify, investigate, analyze and resolve production issues.
oAbility to meet production deadlines and goals in high volume, fast paced environment with critical quality standards is required.
oExcellent keyboard skills are required.
oProficiency in PC skills, including knowledge of Microsoft Word and Excel programs is required; Willingness to learn additional computer skills.
oFamiliarity with utilizing Document Imaging software for retrieval of remittance and batch documents.
oWork independently with minimal supervision and within a team environment.
oKnowledge of HIPAA Privacy Policies.
oAbility to perform mathematical computations accurately and knowledge to identify errors in calculations and balances.
oPrevious experience with hospital billing systems is required.
oFamiliarity with Insurance terminology and language is required.
oIntermediate knowledge of HIPAA 835 transaction set.
oAbility to follow through to achieve goals set by the Manager.
oAdaptability and flexibility in an ever-changing work environment.
Partners Healthcare System