SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, north
American Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.
You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
The Relocation Advisor (RA) is tasked to ensure that the client's employees receive world class services from Team Relocations and its partners. The RA is the main point of contact for assignees and Transfer Advisors (TA) during the transfer process for international assignments and takes ownership throughout the whole process.
Focus on excellent customer service in each aspect of the transfer process;
Manage the transfer by coordinating the required services according to the agreed process and the client's policy;
Work in partnership together with the client's counterpart (TA) in every stage of the transfer process;
Pro-actively inform Assignee/TA on process, timelines, responsibilities and keep them updated on
progress at all times;
Promptly and properly answer calls/e-mails from Assignee/TA and source information from the relevant stakeholders when needed, whilst keeping Assignee/TA informed on your actions and timings;
Identify exceptional situations and support exception requests by obtaining and providing information
required by the TA;
Identify non-conformities in the process and undertake the necessary actions to resolve these. Discuss
with the Senior RA how to mitigate in future and ensure appropriate registration in NCR system including follow up actions taken to support continual improvement of the procedures;
Resolve an escalation (low/medium risk) swiftly and satisfactory based on the advice/outcome of the
escalation review. In case of high-risk escalations, proactively & appropriately inform the Senior RA for
immediate action, provide the necessary background information and source additional information
Coordinate the communication and tasks of all relevant internal parties in the transfer process to deliver their service correctly and timely. Actively seek updates from parties involved and ensure to be aware of progress and latest status at all times;
Keep complete and accurate files at all time and complete all tasks accurately, including on time billing;
Prepare first time right documentation and communication required as per process and applying data
Manage the suppliers involved according to agreed policy and procedures (both Team offices & partner network) and report feedback on cooperation on a regular basis to the CSM;
Project member: participation and ownership in assigned project groups.
Bachelor degree or equivalent
Minimum 2 years experience in an international environment, preferably within the field of international
mobility or customer service
Excellent command of the English language, other foreign languages is an advantage
Strong communication and interpersonal skills
Organizational skills and ability to identify priorities
Strong commitment to customer service
Flexible, pro-active, team player, enthusiastic
About Team Relocation:
Originally founded in 1977, Team Relocations is one of the world's largest international relocation and move management companies. As Europe's leader with 34 operating locations across 13 countries, we are at the forefront of the industry, consistently providing innovative and cost-effective integrated relocation solutions.
For nearly four decades, the Group's specialist brands have been delivering these services on a global, national and regional basis for many of the world's leading multinational organizations and government agencies. Team Relocations incorporates three core disciplines: relocation, moving and specialist services, providing a comprehensive business offering to both corporate and private market sectors. Locally, Team 'local brands' incorporate specialist commercial activities, international removals for the private individuals, and domestic/regional services across all 13 countries.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
Pay Type Default
Houston, TX, USA