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Relief Spa Receptionist And Reservation Agent

Expired Job

Fairmont Hotels & Resorts Berkeley , CA 94705

Posted 2 weeks ago

https://www.fairmont.com/Images/Taleo/accorbanner.GIF

Relief Spa Receptionist and Reservation Agent

First impressions are everything! As a Spa Receptionist, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit

Responsibilities:

  • Consistently offers professional, engaging and friendly service

  • Punch in and out on time clock; no more than 15 minutes before or after shift. Punch out for lunch breaks as well

  • Arrive for your shift in uniform, looking clean and professional

  • Attend all scheduled staff meetings

  • Read departmental memo book daily, as you will be held accountable for knowing that information

  • Greet guest with a smile, eye contact and use surname (example Mr. Jackson)

  • Ensure that the guest has a full understanding of the service and is comfortable with the process verifying appointments and times

  • Interact with guests in a friendly, service oriented manner

  • Refrain from discussion of politics, salary or company information in public areas

  • Understanding and ability to perform department opening and closing procedures

  • Efficiently and accurately check-in guest

  • Handling guest complaints and problem solving as necessary

  • Promote sales of treatments with a priority to up-selling and suggestive selling to guests

  • Regularly check computer for service openings throughout the day being aware of what needs to be sold, and looking to prevent mishaps

  • Communicate supply needs to front desk supervisor in writing

  • Knowledge and ability to process gift certificate purchases

  • Answer telephone with proper, courteous identification greeting within three rings

  • Scheduling individual services for guests with accuracy and consistency using individual log in

  • Consistently ask each guest if either a male or female therapist is acceptable to him or her

  • Maintain accurate cashiering and bank responsibilities

  • Present your bank to manager/supervisor at the end of each month for auditing

  • Accurately and completely handle all cancellations using your birth month, dates and initials as the cancellation number

  • Inform manager of unsafe equipment, practices or guest reactions

  • Perform requested duties of guest service manager/front desk supervisor as needed

Visa Requirements:
Must provide proof of eligibility to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.

EOE/M/F/V/D


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Relief Spa Receptionist And Reservation Agent

Expired Job

Fairmont Hotels & Resorts