Hilton Worldwide El Segundo , CA 90245
Posted 2 weeks ago
Description
A Relief Night Auditor/Overnight Manager on Duty (MOD) is responsible for relieving the Head Night Auditor and Overnight MOD and perform the following duties to support the hotel's continuing effort to deliver outstanding guest service and financial profitability:
Nigh Auditor
Overnight MOD
What will I be doing?
As Relief Night Auditor, you would be responsible for relieving the Head Night Auditor during their off duty days and overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
As the Overnight Manager, you would be responsible for relieving the Head Overnight Manager during their off duty days and will have the full hotel authority in the absence of the General Manager, make decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests. Directly manages all night shift team members. Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbance and threats to life and property and maintain a safe and secure environment for guests, visitors, and team members. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashier's work
Ensure credit card system reconciles to daily transaction lists
Greets and registers guests, checks guests out of the hotel
Resolves guest challenges throughout their stay in our hotel
Addresses concerns and reviews the status of the daily operation with Department Heads and GM to ensure quality and continuity in operations.
Manages any emergencies that arise during the night hours.
Responds to guest inquiries and requests and resolves guest issues in a timely, friendly and efficient manner.
Pay Range: The hourly rate is $22.00-$29.70 per hour and is based on applicable and specialized experience and location.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Worldwide