Relief Manager

Pebble Beach Resorts Pebble Beach , CA 93953

Posted 3 months ago

Company Background: For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL EMC, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Future site of the 2019 U.S. Open Championship, Pebble Beach Golf Links has hosted five U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary:

The Relief Manager is responsible for assisting the Manager in order to ensure guests dining pleasure and maximum satisfaction.

Essential Duties and Responsibilities:

  • Directly responsible for supervision of any of the following outlets: Peppoli, Roys, Sticks, Beverage operation.

  • Ensure management coverage and floor presence as needed

  • Continue to develop efficiencies to improve flow-through (profit) of the operation

  • Be a hands-on Manager by providing hands-on assistance wherever necessary.

  • Perform huddles on daily basis

  • Generate daily administrative paperwork such as recaps, Eatec orders, revenue comparisons, daily labor, fire pit performance and Kronos edits

  • Assist in drafting weekly employee schedule

  • Provide input to F&B Director regarding recruitment, hiring, termination, promotion and evaluation of personnel.

  • Counsel employees and follow through on all disciplinary action.

  • Conduct pre-shift meetings to keep employees aware of dining room specials and hotel activities.

  • Observe guest reactions and confer frequently with staff to determine guest satisfaction.

  • Resolve guest concerns on the floor whenever possible

  • Assist with weekly and monthly staff meetings to update service fundamentals and standards.

  • Monitor the condition of all physical facilities and equipment in dining room and ensure their maintenance.

  • Suggest new methods to increase sales and assist with training programs to accomplish sales objectives.

  • Uphold company standards of conduct.

  • Assist in the control of waste and labor expenses.

  • Attend wine and food pairing seminars.

  • Assist with preparation of profit/loss statement and research any discrepancies.

  • Assist in training new staff, implement training programs and, if used, in updating training menus.

  • Attend or send representative to pre-conference meetings and other mandatory manager meetings.

  • Other duties as assigned

Absolutely Required Skills:

  • 2 years experience in hotel restaurant operation

  • Valid California drivers license

  • High school diploma or equivalent experience

  • Must be a team player and able to work well with other managers and staff

  • Ability to handle stressful situations professionally

  • Management, basic office and organizational skills required

Desired Skills:

  • Experience in scheduling and with micro system of equivalent

Why work for us:

  • Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state of the art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost.

  • We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.

  • Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.

  • Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.

  • Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work

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Relief Manager

Pebble Beach Resorts