Relief Host

SUMMARY: The Relief Host is responsible for maintaining a dining room atmosphere conducive to a quality dining experience by setting standards of service to the residents and guest of DRV's dining venues. The Relief Host ensures the standards are consistently met through leading and working alongside the server staff in daily operations. The Relief Host assists the Hospitality Lead in training and overseeing the performance of the service staff in their assigned venue. Relief Host is responsible for daily inspections of the dining rooms and is responsible for ensuring the physical environment is maintained in a safe, sanitary, and esthetically pleasing manner. The Relief Host ensures that the dining experience is pleasant, and that the physical environment is maintained according to standards. Relief Host provides oversight of dining room operation, in the absence of the Hospitality Lead.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Performs full-service server duties during the lunch and dinner meal service times and assist residents with other dining needs as needed in a timely manner.

• Clear, clean, and set dining room tables as needed in a manner consistent with proper procedures to avoid cross contamination.

• Is responsible for handling resident dining concerns and must be able to communicate effectively with seniors and provide follow up as needed.

• Always follows safety regulations and follows established infection control and Universal precautions, policies, and procedures.

• Schedule and assign routine and additional tasks to the dining room staff.

• Orient and train the dining room staff and participate in periodic in-service meetings as scheduled.

• Maintains and ensures an orderly and clean dining room.

• Performs any of the essential dining services necessary to support the service stff during mealtimes.

• Provides documentation of food and equipment temperatures as assigned.

• Properly labels and stores food items.

• Maintains acceptable standards of personal hygiene and complies with department dress code.

• Attends in-service training and education sessions as assigned.

• Participates in campus foodservice supervisor activities.

• Identifies and makes suggestions for improvements in quality service and menus as well as atmosphere, décor, maintenance, and other areas as applies to the dining experience.

Other Principle Duties Include:

Dallas Retirement Village fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all of our community job descriptions.

DRV Hospitality Promises

• We greet residents, employees and guests warmly, by name and with a smile.

• We treat everyone with courteous respect.

• We strive to anticipate resident, employee and guest needs and act accordingly.

• We listen and respond enthusiastically in a timely manner.

• We hold ourselves and one another accountable.

• We embrace and value our differences.

• We make residents, employees and guests feel important.

• We ask "Is there anything else I can do for you?"

• We maintain high levels of professionalism, both in conduct and appearance, at all times.

• We pay attention to details.

WORKING CONDITIONS

• Subject to exposure to infectious waste and disease (HBV and HIV).

• Will be exposed to heat in kitchen work areas and cold temperatures in food storage/freezer areas.

• Stands, bends, lifts, moves and walks throughout workday.

• May be required to lift, push, pull, and move equipment, supplies, etc, up to fifty pounds throughout the workday.

• Subject to different work paces throughout the day depending on the dining needs of the residents.

• May be required to work after regular work hours, or holidays or weekends.

• May be required to work on shifts other than the shift initially hired for.

• Exposed to slippery floors.

• Exposed to odors.

• Exposed to sharp blades and objects throughout the day.

• Exposed to various chemical throughout the day.

Qualifications

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic, uses a cash register and make change.

• Must have a minimum of one year customer service experience. Prior leadership and/or foodservice experience preferred.

• Must be able to obtain a Food Handlers card and able to successfully complete Serv-Safe training.

• Ability to communicate with, understand, empathize with, work with and be tolerant of residents, families, visitors, peers, supervisors, and subordinates.

• Must be able to perform duties in a timely manner consistent with the needs of the residents, dining room standards, and assigned schedules.

• Must be able to understand and effectively support and apply DRV policies and procedures as they apply to circumstances that arise.