Relief Facility Security Agent - Portland'5 Centers For The Arts

Position Summary

This announcement has been re-opened as continuous. The first review date will be on Thursday, June 13th, 2024.

Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Portland'5 is operated by Metro and managed by the Metropolitan Exposition and Recreation Commission. For more information about Portland'5 visit www.portland5.com.

The Portland'5 Centers for the Arts is a leader in expert venue management, overseeing the Arlene Schnitzer Concert Hall, Keller Auditorium, and Antoinette Hatfield Hall, which includes the Brunish Theatre, the Newmark Theatre, and the Dolores Winningstad Theatre. Home to arts organizations such as Oregon Ballet Theatre, the Oregon Symphony and the Portland Opera, it's among the largest performing arts centers in the US.

We are seeking a Relief Facility Security Agent that will provide customer service-based protection for the Portland'5 Centers for the Arts events. This position will not exceed 32 hours per week. The Agent's primary responsibility is to protect clients and staff against trespass, vandalism, theft, fire or other potential harm and/or threat by during events. The relief security agent also serves as an Ambassador for our venues.

As the Relief Facility Security Agent you will

• Patrol assigned facility on foot.

• Investigate suspicious persons or activities.

• Turn lights and alarms on and off; lock/unlock areas as assigned during patrols.

• Call for emergency services when required; provide all relevant information pertaining to the emergency.

• Maintain incident records and any other DSS forms and logs as required.

• Submit reports/documentation to Police and District Attorney's office, testifies in court when required.

• Maintain radio communications with supervisor and other security agents during shifts.

• Monitor closed circuit television (CCTV) and building access system according to pre-established procedures.

• Use basic computer skills to operate computer to complete reports and communicate as required.

• Provide medical assistance and calls for help if needed.

• Assists in the evacuation of patrons and employees in emergencies to assist with making calls for emergency services as required.

• Assists medical personnel by directing traffic, crowd control and securing needed equipment.

• Fulfill Metro's employee values of public service, excellence, teamwork, respect, innovation and sustainability.

• Perform assigned duties during an emergency situation.

Attributes for success

• Provide excellent customer service, and meet and deal courteously with the public.

• Understanding of materials, methods, practices and equipment used in facility security services.

• Able to ensure safe work practices.

• Understanding of enforcement techniques for crowd control.

• Administer First Aid and CPR.

• Provide clear, concise written and oral findings and corrective recommendations.

• Maintain operational records and prepare related reports.

• Learn computer programs, including ability to document daily activities in the Daily Log

• Communicate clearly and concisely, both orally and in writing.

• Understand and carry out written and verbal instructions.

• Establish and maintain cooperative working relationships with coworkers, staff from other departments and those contacted in the course of work.

• Remain calm in emergency situations while providing for patron, vendor and employee safety.

• Ability to run from one area of the facility to another in an emergency situation.

• Read and comprehend Fire Alarm system panel to determine location of fire.

• Ability to apprehend, detain and arrest suspects.

• Work evening and weekend shifts as necessary.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about Metro's Diversity Action Plan

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• High school diploma or GED, and

• One year of responsible experience in providing security for a large facility; or

• We will consider any combination of education and experience that provides the necessary knowledge, skills and abilities to perform the duties and responsibilities of the position.

Required qualifications

• the candidate selected for the position will need to pass a criminal background check prior to being hired. Criminal convictions do not necessarily preclude employment and will be evaluated on a case by case basis.

• Required the candidate selected for this position will need to pass a Human Performance Evaluation (pre-hire evaluation) prior to being hired.

• Must have current Oregon DPSST certification from the State of Oregon.

• Required possession of Current Cardio Pulmonary Resuscitation (CPR) certificate, First Aid, and Automated External Defibrillator (AED) certification or the ability to obtain upon hire.

• Required a Valid driver's license or the ability to obtain upon hire.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application

• A completed Resume that includes the details for each employer

• Name of employer, working title

• Dates of employment; including if the work was full-time or part-time your title,

• Number of employees supervised

• Summary of your responsibilities

• Responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications

• In-depth evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Testing/assessments (if applicable)

• Reference check

• Background, driving records check for finalist candidate (if applicable)

COMPENSATION, BENEFITS AND REPRESENTATION

The pay rate for this position is step 1, $27.25 per hour.

This position is eligible for overtime and is represented by ILWU Local 28. It is classified as a Relief Security Agent On-Call.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Talent Acquisition Specialist: Lamarkus Gilliard

Email: Lamarkus.gilliard@oregonmetro.gov

Additional Information

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro's "How to apply" page.

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