Express Scripts is seeking qualified candidates to fill the role of Release Process Engineer for the Release and Change Operations organization. The team acts as a central point of change planning and coordination for application and infrastructure deployments. They ensure adherence to change management practices, release processes, audit policies, and change window planning while identifying and implementing process improvements to increase reliability and speed to market. Their focus is proactively mitigating risks to the production environments and leading strategic imperatives for enabling the quick and safe delivery of value generating capabilities to the market. This person will be an individual contributor and will work with the internal team along with multiple IT process owners and disciplines, ranging from Service Assurance to Change, Incident Management, Infrastructure, Security, and Software Engineering teams.
General knowledge of ITIL processes and understands relationships amongst ITSM modules
Working knowledge of ITSM & ITOM Tooling
Strong reporting and presentation skills
Agile/Lean/DevOps mindset focused on continuous improvement, self-organizing teams, and extreme ownership
Solid performer with minimal supervision, coaching and feedback
Functions well in large-scale, complex, environment
Serve as process SME for Release Management team, providing direction on software and infrastructure release best practices and driving more efficient and reliable outcomes through implementing strategic objectives.
Ensuring adherence to internal best practices, release processes, audit policies, and change window planning activities.
Focus on process automation and optimization with built-in adherence to internal controls.
Develop data points and key metrics to evaluate operational effectiveness and efficiency and propose service improvements.
Lead post implementation reviews and drive positive changes with partner teams as appropriate to ensure continuous improvement.
Lead the team through continuous improvement and agile transformation.
Build partnership with Infrastructure and Software engineering teams, command center, and support teams.
Continuously influencing positive change in culture.
Responsible for awareness improve socialization and brand recognition, value attainment.
8-12 years relevant experience with Bachelor's Degree; 6-10 years of experience with Master's degree; 4-8 years of experience with PhD.; 14-8 years of experience without Bachelor's degree.
College degree in Engineering, Information Systems, related field, or equivalent work experience
Experience working with Software Engineering teams
Strong ITIL foundation awareness1
Experience with Agile methodologies strongly desired
Broad knowledge of IT Infrastructure and major application architectures
Ability to work collaboratively with others to deliver essential functions
Ability to meet and balance multiple deadlines
Ability to adapt in a dynamic work environment and make independent decisions
Process and governance oriented
Strong attention to detail
Strong customer service focus
Measurement/metrics oriented with continuous improvement mindset
Demonstrated effective leadership and analytical skills
Advanced written and verbal communication skills are a must
Knowledge of PBM, healthcare industry helpful
ABOUT THE DEPARTMENT
Do you have a passion for programming and find yourself asking "I wonder if I could do it this way"? Our software engineering teams start with strategy and then create, test and deploy our client and patient applications. The result? Innovative, high-performing, scalable user-facing solutions relied on by millions every day. We work in an Agile environment, partnering with teams across the organization to craft exceptional applications with the ultimate goal of improving health outcomes for the 83 million patients we serve.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is an equal opportunity employer/disability/veteran