Release Of Information Specialist

Overview

The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families.

Health information management is responsible for developing, implementing, maintaining, and monitoring information management standards and systems to support the patient record. The Release of Information Specialist is responsible for all aspects of processing release or disclosure of requested Protected Health Information (PHI) according to Novant Health/Federal/State policies, procedures, laws and regulations.

This includes analyzing requests for records and authorizations thoroughly for accuracy and compliance for the entire Novant Health enterprise (Acute/Ambulatory). The Release of Information Specialist is knowledgeable in all release types and workqueues, and can effectively rotate as needed, primarily between moderate and high skill level requests. Team members in this role will also be assigned to additional on-site duties as necessary in order to maintain fluid department operations. This colleague will also foster working relationships with other departments to ensure timely resolution related to any issues within assigned workflows.

All colleagues in this role will foster respect for patient privacy by maintaining confidentiality in all phases of the release of information process/release of protected health information. These colleagues will also promote positive customer relations through prompt and courteous service in this fast-paced, high volume, customer focused environment.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

• Education: High School Diploma or GED, required. Associates Degree preferred.

• Experience: Minimum of three years' experience in hospital based HIM department, large outpatient clinic, or equivalent work experience with similar job assignments/role/responsibilities. RHIT credential is acceptable in lieu of relevant experience.

• Licensure/Certification: RHIT, preferred. Healthcare Privacy and Security (CHPS). preferred.

• Additional Skills (required): Professional demeanor, excellent verbal/written/interpersonal communication and customer service skills. Must possess excellent analytical/critical thinking skills.
  
  Ability to successfully complete generic and department specific skills validation and competency testing. Must have the ability to meet standardized productivity metrics/goals. Should have a working knowledge of HIPAA requirements/federal/state regulations and medical terminology.
  
  Must be comfortable with a technology driven/computer based workflow. Must have a working knowledge of acute and ambulatory medical records. Ability to travel to multiple locations/facilities as needed.

• Additional Skills (preferred): Experience with the EPIC EHR and/or Hyland On Base scanning application.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.

• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".