Release Manager

About Keap: Keap is the leading Business Automation platform for serious small businesses.

We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Overview: We are seeking an experienced and proactive Software Release Manager with a strong background in Continuous Integration/Continuous Deployment (CI/CD) practices. This individual will play a critical role in managing the release lifecycle, transitioning our organization from a traditional train release process to an agile CI/CD model, and ensuring seamless deployments across multiple environments. The ideal candidate will have hands-on experience with CI/CD technologies, excellent communication skills, and a deep understanding of release management processes.

They will also serve as a JIRA Administrator and Content Manager for our internal site. What you'll be doing CI/CD Implementation and Management: Drive, design and implement a new CI/CD release process tailored to our organizational needs.

Create and maintain deployment standards, and educate teams on methodology and strategy. Facilitate deployment planning meetings and manage timing and coordination of deployments. Validate deployment processes through metrics and ensure all deployment jobs are executed as expected.

Track and manage hotfixes and patches, coordinating emergency releases as necessary through various deployment stages. Oversee the integration of automated test results into the CI/CD pipeline, leveraging tools such as CircleCI, Jenkins, and other relevant technologies. JIRA: Must be proficient in Jira for Release Management.

Build, maintain, and promote key metrics associated with product development through JIRA dashboards and reports. Identify opportunities for tactical improvements in the deployment process and create dashboards and metrics to measure process health. Collaboration & Communication:

Plan and give weekly updates on the release activities and metrics, ensuring all stakeholders are informed of progress and issues. Collaborate closely with Product Managers, Engineering Managers, Tech Leads, the Site Reliability team (SRE) and occasionally Engineering Directors to gather requirements to move off the train towards implementing a solid CI/CD strategy and drive new initiatives. Conduct meetings to discuss release and deployment needs, ensuring clear communication and alignment across teams.

Run Root-Cause Analysis meetings for customer defects and follow through to resolve them. Provide leadership, education, and coaching on best practices in release management and CI/CD processes. Who you are:

Degree in Computer Science or a related field or equivalent experience. 5 years of experience Proven experience in managing software releases and deployments. Strong background in CI/CD practices with hands-on experience in tools such as CircleCI and Jenkins. Proficiency with JIRA, ScriptRunner, and JIRA API.

Experience with version control tools such as TFS, Accurev, BitBucket. Coding experience with languages such as JavaScript, Powershell, and Groovy. Familiarity with Google Sheets, Google Apps Script, and Google Sites.

Experience with Agile methodologies and Scrum practices. Strong initiative with the ability to create and drive new processes and initiatives. Excellent communication skills with the ability to conduct meetings and gather requirements effectively.

Proficient in creating and maintaining dashboards and metrics. Experience running Agile projects of varying size and complexity. Leadership: Strong leader with a proactive approach to problem-solving and process improvement.

Technical Proficiency: Deep understanding of CI/CD processes and tools, with hands-on coding experience. Nice to Have:

Content Management: Ability to manage and present content on an internal site in an engaging and informative manner. JIRA Administrator: ability to provide support, manage plugins, manage configurations, workflows, and custom fields to support SDLC and product activities.

Benefits: Being a Keaper has its perks Free Keap app for personal use Above Market Pay Paid time off to volunteer Flexible PTO Plan Paid Sick Time DashPass Membership 401k Matching Financial Education Program through SmartDollar We're a great place to work. Keap was named a Great Place to Work in 2021, 2022, 2023 & again in 2024 In 2024 75% of all current Keapers, said Keap is a great place to work. We're a hybrid workforce with an unwavering dedication to our Keap culture that recognizes everyone's impact.

Visa Sponsorship: We welcome and support people of all different backgrounds. At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed.

We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status. However, due to the current economic climate we are not able to sponsor, support student Visas, or take over sponsorship of employment Visas at this time. We Own It:

If you don't check every box, please don't rule yourself out. We focus on hiring incredible human beings, so if this role resonates with you, hit that apply button Location: Keap's corporate office is located at 1260 South Spectrum Blvd.

Chandler AZ 85286. Our Values We Genuinely Care: We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere.

We Own It: We are a culture of performance and accountability. We face challenges with grit and optimism to achieve our goals.

We Learn Always: We have a forever curious, learn-it-all mindset, and we value learning over knowledge. We use data and experimentation to innovate and constantly improve.

We Build Trust: We build trust through transparency and open, authentic communication. We assume positive intent and we're the first to extend trust We Check Ego:

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others and accomplish more. We Dream Big:

We empower the entrepreneurial spirit by believing in people and championing their dreams. We solve big problems with big dreams. Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution. California Employee Privacy Notice: https://keap.com/legal/cepn