Release Manager

Bioclinica, Inc Princeton , NJ 08544

Posted 2 months ago

Primary Responsibilities

Manage all aspects of OnPoint CTMS customer relationships post-implementation

  • Full responsibility for the management of all customer relationships from the hand-off from the "implementation" Project Manager until discontinuation of each customer's use on OnPoint

  • Participates in implementations of OnPoint from project kickoff until hand-off to ensure that support project management has a strong understanding of customer's deployment requirements and the details of each customer's OnPoint deployment

  • Complete responsibility for first level customer support for CTMS system; responsible for the resolution of all customer issues, and the escalation of customer issues which are not resolved at first level and managing them until resolution, in accordance with contractual Service Level Agreements

  • Providing excellent customer service at all times during all interactions with customers

  • Directly responsible for all post-implementation customer training on system

  • Interfacing with development on behalf of the customer during product delivery lifecycle to ensure customer expectations are met in final product

  • Management of customer's product version upgrades and training on product version new features

  • Work with other onsite BioClinica personnel to ensure maximum compatibility between all BioClinica systems on-site

Maintains Quality Service and Departmental Standards by

  • Contributing to the development and maintenance of the CTMS product roadmap resulting in the production of new features or enhancements to existing products with product management

  • Reading, understanding and adhering to organizational Standard Operating Procedures ("SOP")

  • Establishing and enforcing departmental standards

  • Reviewing and updating company SOPs related to CTMS / Project Management Services

Secondary Responsibilities

Contributes to team effort by

  • Exploring new opportunities to add value to organization and departmental processes

  • Helping other Project Managers to accomplish deliverables

  • Performing other duties as assigned and deemed necessary

Maintains Technical Knowledge by

  • Attending and participating in applicable company sponsored training



  • Bachelor's degree preferred; Associate's degree required


  • 3+ years experience in software or technical product management

  • Working knowledge of software delivery lifecycle and methodology

  • Clinical trials experience within a CRO or pharmaceutical research organization in a project management related position preferred

Additional skill set:

  • Excellent customer service skills

  • Ability to function in a multi-task environment with a positive attitude under pressure.

  • Strong interpersonal and communication skills, both verbal and written

  • Strong organizational and leadership skills

  • Goal oriented

Working conditions:

Travel: 0-25%

Lifting: 0-20lbs

Other: Computer work for long periods of time

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Release Manager

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