The role will be to assist in all eClient Services and e-Commerce onboarding, troubleshooting and reporting activities for FX and Fixed Income Cash/Derivative products:
Onboarding of clients on eTrading platforms (mappings, reconciliations etc..)
Troubleshooting and resolution of all e-trading issues (trade issues, client connectivity etc...)
Update of procedures, provide continuous process improvements and drive initiatives.
Manage stakeholder expectations via effective verbal and written communications.
Be proactive in identifying potential risks and escalate issues to management where appropriate.
Produce KPIs and capacity statistics for local and global management.
The individual will liaise with key internal and external clients such as:
Internal: Front Office Sales and Trading, IT, Middle and Back Offices and SG branches.
External: Clients and Vendors
SKILLS AND EXPERIENCE NEEDED:
Foreign Exchange and/or Fixed Income product(s) knowledge.
Excel at intermediate or advanced level (including Pivot Tables) is mandatory for Reconciliation and Reporting tasks.
Powerpoint presentation skills are required for management report generation.
Knowledge of vendor platforms: Bloomberg, FXALL, 360T, MarketAxess, Tradeweb and other FO execution platforms is highly preferred.
Desired / Plus: Good knowledge of the FX and FI front-to-back trade flow.
Analyze, prioritize and summarize key issues- To solve issues quickly and efficiently, we need to be able to analyze the situation. The team receives a lot of requests and it is essential to be able to prioritize efficiently and provide succinct feedback to our stakeholders.
Verbal and Written Communication skills
Experience Needed: At least 1 year in FX and/or Fixed Income support
Desired / Plus: FX/FI E-commerce, eClient Services and/or Middle Office exposure
Bachelors Degree in Finance or Economics
Languages: (Other than English)
Desired / Plus: French