Relationship Manager

Qsronline.Com, LLC Corpus Christi , TX 78401

Posted 1 week ago

Summary

QSROnline is a premier Corpus Christi software company. We specialize in software to assist restaurant owners and operators to increase operational oversight and decrease costs. Visit go.qsronline.com for additional information.

QSROnline Relationship Managers are responsible for engaging each of their customers in full utilization of their subscribed services throughout the lifetime of their account with us at QSROnline. During new customer onboarding, the Relationship Manager is the single point of contact for any requests, questions or concerns for their accounts. Once the initial implementation is complete, Relationship Managers coordinate special projects and customizations on behalf of their customers and reach out to these accounts on a monthly basis. Exceptional customer service, organization and professional presentation (both by phone and in person) are a must.

Since restaurant owners and operators make up QSROnlines customer base, this position requires a minimum of 2 years experience as a manager in the Foodservice Industry.

This is a full time position with 40 hours of work Monday through Friday.

Requirements

Essential Duties and Responsibilities

  • Coordinate new customer onboarding tasks required for timely and effective implementation
  • Set proper expectations to keep the customer on their timeline by reiterating tasks the customer is required to complete as well as communicating the schedule by which QSROnline will complete its required tasks
  • Review project proposals and plans to determine priority, time frame, and procedures for accomplishing onboarding goals.
  • Establish, plan and delegate tasks as needed.
  • Prepare status reports for management, customer, and/or others as needed.
  • Take ownership of customer issues and interact with other departments for resolution.

Benefits

Benefits

  • After the probationary period, full time employees are offered medical, vision and dental benefits
  • After the probationary period, matching 401K plan available
  • Casual work environment

Pay Scale

  • 32,000 Annually (based on food service management experience)
  • Bonus opportunities for sales and exceptional onboarding customer service experience
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Relationship Manager

Qsronline.Com, LLC