Relationship Manager - Payments - Vice President

JobID: 210533140

Category: Relationship Manager

JobSchedule: Full time

Posted Date: 2024-07-03T03:29:24+00:00

JobShift: Day

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As a Payments Relationship Manager Senior, Vice President you will oversee our Rate Review and Loyalty & Retention teams. This role involves leading pricing reviews of existing clients, developing and implementing client retention strategies, and driving cross-functional collaboration to achieve business goals. You will serve as a trusted advisor leveraging core knowledge to recommend and promote Chase Payment Solutions leading to increased retention and a positive client experience.

The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.

Job responsibilities

• Oversee Relationship Managers (RMs) professionals with responsibility for conducting comprehensive pricing discussions, rate reviews, pricing negotiations, strategic product initiatives, and retention

• Cross functional collaboration with Payments Solutions Center, Operations, Sales, Finance and Marketing to align pricing and retention strategies with overall business goals

• Work with Finance and analytics teams to interpret data and make data-driven decisions to optimize operational efficiency and effectiveness

• Manage, mentor, and develop team members to enhance their skills and performance, while fostering a positive and productive team culture

• Support RMs with building and maintaining strong relationships with clients, understand their needs, ensure satisfaction and address client issues promptly

• Establish and track key performance indicators, and review them regularly to provide feedback for continuous improvement

• Prepare and present regular reports on pricing reviews and retention rates to identify trends and areas of improvement.

• Ensure all pricing reviews and retention efforts comply with established policies and procedures to mitigate risk

Required qualifications, capabilities, and skills

• 5+ years of experience in payments merchant acquiring

• Proven experience in a managerial or leadership role

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Strong organizational and project management skills

• Ability to understand client needs and deliver exceptional service

• Flexibility to manage multiple tasks and priorities simultaneously

• Ability to adapt to changing business priorities

• Track record of achieving targets and driving performance

• High Level of integrity and professionalism, and compliance with established controls and regulations

Preferred qualifications, capabilities, and skills

• Bachelor's and secondary degree

• 8+ years industry or relevant experience

• Extensive knowledge of functional discipline with proven track record of successful relationship management experience

• 2+ years management experience

• Extensive negotiation, selling, influencing and presentation skills