Relationship Manager I (Lebanon, OH)

First Financial Bank Lebanon , OH 45036

Posted 2 months ago

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Relationship Manager (RM) reports to the Business Development Manager (BDM) and is responsible for assisting the Business Development Manager in the achievement of specified banking center and banking center team performance goals, including deposit growth, loan growth, and fee income.

The RM will assist the BDM with building, developing, and leading a team that is focused on providing clients with an exceptional client experience. The Relationship Manager will present financial solutions to meet the clients' needs. By focusing on the client, doing the right thing, and striving to make a difference, the team will build long-lasting client relationships

The RM is accountable for driving new client acquisition, retention and growth of client relationships, as well as growing non-interest revenue.

The RM will act as the leader in the banking center in the absence of the manager. They will partner with the Lead Customer Service Representative and be responsible for supporting the team when needed. The Relationship Manager will begin to build and strong community alliances and integrate into the communities they serve.

The RM is responsible for adherence to all compliance and regulatory procedures. Including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act.

Essential Functions/Responsibilities:

  • Responsible for ensuring the banking center is successful on a daily basis through the following duties:

  • Oversee Retail Associates execution of their daily tasks.

  • Acts as a liaison between clients and Banking Center Managers

  • Open new accounts

  • Run a Teller drawer as deemed necessary by management

  • Lead client portfolio efforts

  • Model the way for the client experience

  • Acts as a resource for all Retail Associates

  • Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:

  • Ensure that all associates are delivering a quality client experience.

  • Deepen and expand relationships of clients in their book of business.

  • Actively manage the onboarding of all new clients.

  • Assist BDM in leading daily huddles.

  • Conduct a number of client appointments weekly, as set forth by market management.

  • Identify Work/Life Opportunities.

  • Engage in Peer coaching and recognition.

  • Assist BDM in updating team members on progress towards goals.

  • Assist BDM in leading a team who is knowledgeable in bank products, processes, policies and procedures.

  • Ensure client follow up calls are conducted in the proper time frame.

  • Ensure all associates actively manage their respective client relationships.

  • Develop associates through observational coaching, joint sales calls, and utilization of the "Coaching for Success" coaching model.

  • Develop strong business relationships with partners focusing on deepening client relationships and cross-selling.

  • Maximize community visibility through active participation in community groups (Chambers of Commerce, BNI, Rotary, Non-profit and charitable organizations, organized community events, and other networking opportunities.)

  • Maintain all operational and risk management standards

  • Assist BDM with facilitation of team meetings.

  • The Relationship Manager I may act as a mentor for onboarding new associates within their specified market.

  • Other duties as assigned

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:

  • 2-3 years of experience in coaching and/or mentoring in a retail environment desired.

  • 2-3 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.

  • 2-3 years demonstrated prior success with achievement of performance goals.

  • High school diploma or general education degree (GED) required

  • Associate's or Bachelor's degree and/or equivalent banking work experience preferred

  • 3-4 years related experience and/or training; or equivalent combination of education and experience

Physical Requirements:

  • Occasionally lifts and carries up to 50 lbs.

  • Frequently lifts and carries up to 10 lbs.

  • Frequently sits, stands, walks and drives.

Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cosmetic Sales Estee Lauder Brands Lebanon Oh Lebanon

Estee Lauder

Posted 2 months ago

VIEW JOBS 10/2/2018 12:00:00 AM 2018-12-31T00:00 Cosmetic Sales - Estee Lauder Brands - Lebanon, OH Brand: Estée Lauder - Brand Description Position Summary: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ensure that each customer has a unique and inspirational in-store experience which educates, inspires and delights them. You will also use your exceptional people skills to build collaborative working relationships with the rest of your dynamic team to ensure that the store meets the Company's high standards of visual merchandising. If you are an ambitious self-starter looking for a progressive career within the Retail Beauty Industry then this could be the perfect role for you and the first step of your career with a leader in prestige beauty. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package. Please note in some of these roles you may be hired by the Department Store and not the Estee Lauder Companies. The Department Store will make all final hiring decisions. Qualifications * Previous retail industry/guest services experience is desirable (preferably within beauty) * All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service * Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment * Previous experience with retail point-of-sale software is desirable * Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Job: Retail - Store Primary Location: Americas-US-OH-Lebanon Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 1814834 We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Estee Lauder Lebanon OH

Relationship Manager I (Lebanon, OH)

First Financial Bank