Relationship Banker - Saratoga Financial Center - Saratoga, CA

Bank Of America Corporation Saratoga , CA 95070

Posted 2 months ago

Job Description:

Relationship bankers (RBs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed.

Primary Responsibilities:

  • Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies

  • Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs

  • Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans)

  • Quote rates, terms and programs for loan customer requests

  • Respond to customer inquiries and concerns, creating customized solutions

  • Recognize and refer cross-sell opportunities

  • Refer opportunities to appropriate specialist

  • Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth

  • Ensure the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer's banking, small business, mortgage and investment needs)

  • During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures

  • Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy

  • Proactively manage risk in every business, product and service transaction leveraging available tools

Required skills:

  • Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients

  • Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment

  • Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forth

  • Actively use and leverage current technologies to better understand the technology solutions available to improve our customers' financial lives

  • Ability to learn and understand technology to assist customers with self-service needs

  • Apply strong critical thinking and problem-solving skills to meet customers' needs

  • Available to work weekends and/or extended hours as required to run the business

  • Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

  • Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives

  • Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.)

  • Excellent oral and written communication skills with strong influencing skills

  • Pass relationship banker pre-employment assessment

  • Bilingual (fluent verbal and written) skills where applicable

  • Ability to engage customers for long periods of time

  • All relationship bankers must be certified in the requirements of the role. The certification process will be designed to validate associates' proficiency, meaning their ability to perform the critical job tasks and demonstrate the key "how" behaviors.

Desired skills:

  • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals

  • Six months of cash handling experience

  • Bachelor's degree or business relevant associate degree (examples: business management, business administration, finance)

  • Financial/Banking center experience

Posting Date: 04/24/2019

Location: Saratoga, CA, SARATOGA BC, 14476 Big Basin Way, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Banker Saratoga CA

Jpmorgan Chase & Co.

Posted 1 week ago

VIEW JOBS 9/13/2019 12:00:00 AM 2019-12-12T00:00 Relationship Banker - Saratoga, CA Req #: 190087435 Location: Saratoga, CA, US Job Category: Branch Banking Job Description: At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. As a Relationship Banker in our Branch Banking team, you'll take a lead role in delivering an outstanding experience to Chase customers. You'll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You'll contribute to the success of the branch by: * Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations * Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week * Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs * Adhering to policies, procedures and regulatory banking requirements This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx. Desired Skills: * Delivers exceptional customer experience by acting with a customer first attitude * Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships * Exudes confidence with clients when sharing product knowledge and solutions * Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs * Strong desire and ability to influence, educate and connect customers to technology * Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach * Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together * Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training * Professional, thorough and organized with strong follow-up skills * Excellent interpersonal communication skills * Engage and partner with team members and other LOBs to offer most appropriate products * At least one year experience in: * Retail banking sales, or * Financial services sales, or * Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results * College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required * Beginning Oct. 1,2018 if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required - or must be successfully completed within 120 days of starting in role * Ability to work branch hours, including weekends and some evenings * Compliance with Dodd Frank/Truth in Lending Act* To be considered for this role, you may be required to complete a video interview powered by HireVue. Please allot 15-20 minutes for this step. Jpmorgan Chase & Co. Saratoga CA

Relationship Banker - Saratoga Financial Center - Saratoga, CA

Bank Of America Corporation