Relationship Banker

Pay Range: $16.00 - $21.72

The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customer's needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross-sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone.

Education and Experience:

• High School Diploma or Equivalent

• Minimum one year experience in related banking positionspreferred

• Previous customer service, sales and consumer lending experience preferred

Skills and Abilities:

• Proficient reading, writing, communication and mathematical skills

• Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports

• Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems

• Ability to approach, identify, and have in-depth conversations with customers and identify needs and opportunities

• Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills

• Ability to function in a fast paced, ever-changing environment Ability to work well with people as a team

• Proficient computer skills

Unique Job Characteristics and Requirements:

Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)

Tasks Performed:

• 45% Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit. Will adhere to security measures and controls to minimize any potential losses to the company. This individual may have the authority to provide any necessary system overrides as required at the discretion of the Branch and Market Manager.
• 45% Provides a consultative customer service approach to ensure a clear understanding of the customer needs versus wants to be able to deliver viable solutions for the customer. Engages in referral and relationship management in accordance with established objectives and goals. Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary. Has a working knowledge of lending, including the ability to discuss credit reports, credit scores, etc. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner.
• 5% Participates in community events that support efforts with the Community Reinvestment Act CRA.
• 5% Performs other duties as assigned which may include providing guidance and conducting training for other employees.

Physical Requirements:

• Communicate effectively with internal and/or external customers

• Stationary 50% of time

• Move about within or between locations

• Bend, Twist, Crouch, Squat

• Move Objects to Maximum 20 lbs